24/7 SRE & NOC Engineer — Incident Response, Cloud & K8s

NICE Ltd.; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

NICE Ltd. is seeking an experienced Site Reliability/DevOps professional in the United States to act as the primary responder in a 24x7 on-call rotation and lead Major Incident responses.

You will drive blameless post-incident reviews and own post-incident improvements. You will also design and implement monitoring strategies aligned with SLOs, automate operational tasks to reduce toil, and support Linux-based platforms across AWS/Azure/GCP and Kubernetes environments, including capacity

Responsibilities

• Incident Response & Operations: Act as primary responder in 24x7 on-call rotation, lead Major Incident response, and drive blameless post-incident reviews.
• Monitoring & Reliability: Own service health monitoring, design alerting strategies aligned with SLOs, and automate operational tasks to reduce toil.
• Platform Support: Support Linux systems, cloud platforms (AWS, Azure, GCP), and Kubernetes environments while assisting with capacity planning.

Job description

NICE Ltd. is seeking an experienced Site Reliability/DevOps professional in the United States to act as the primary responder in a 24x7 on-call rotation and lead Major Incident responses.

You will drive blameless post-incident reviews and own post-incident improvements. You will also design and implement monitoring strategies aligned with SLOs, automate operational tasks to reduce toil, and support Linux-based platforms across AWS/Azure/GCP and Kubernetes environments, including capacity