Site Operations & Workplace Experience Manager

Government Employees Insurance Company; Macon (GA); On-site; USD 85,000 - 125,000; Full time

Job summary

GEICO is seeking a Manager, Site Operations and Workplace Experience to support our delivery. You’ll oversee day-to-day governance and operations of the office, develop partnerships with departments, and improve the associate experience.

You'll lead with clarity and care, manage budgeting and data analysis to identify issues, and partner with senior leaders to orchestrate a positive experience for our people in the Macon office.

Qualifications

• 2+ years of management experience.
• Experience in Hospitality, guest experience, or workplace experience.
• Experience with communications and emergency response helpful.
• Relevant associate engagement experience.
• Project management experience and strong problem‑solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical skills.
• In office Requirement 4-5 days a week #LI-EW1

Responsibilities

• Serve as a visible, accountable, and approachable site manager who actively supports engagement priorities and translates those priorities into a strong associate experience.
• Work with Location Leader and Location Council to develop and execute the site listening strategy by using associate feedback, AOS themes, focus groups, post‑event surveys, and leader observations to improve the associate experience.
• For local partnerships and community engagement initiatives, research, identify, and establish relationships with community partners, schools, nonprofit organizations and other external vendors aligned with campaign and event objectives.
• Deliver enhanced associate experiences through onsite activations such as holidays luncheons, conferences, Community, Belonging and Engagement events, and other initiatives.
• Advocate for the various facility and security needs of the office, working as a liaison with IT, Facilities and security to ensure associates have proper equipment, furniture, food services, etc.
• Execute communication plans and communication cadence established by the Location Leader and other partners.
• Lead with clarity, consistency, professionalism, urgency, and care in how work is planned, communicated, and executed.
• Manage budgeting and data analysis to identify issues at our sites and crafting viable solutions to diagnosis them.
• While growing to understand the many intricacies of each department and the needs of our associates, you’ll partner with the Location Leader and other senior executives to best facilitate and orchestrate a positive experience for our people.

Skills

Management experience

Hospitality/guest experience

Communications

Engagement experience

Project management

Interpersonal skills

Analytical skills

On-site requirement

Job description

GEICO is seeking a Manager, Site Operations and Workplace Experience to support our delivery. You’ll oversee day-to-day governance and operations of the office, develop partnerships with departments, and improve the associate experience.

You'll lead with clarity and care, manage budgeting and data analysis to identify issues, and partner with senior leaders to orchestrate a positive experience for our people in the Macon office.