Site Operations & Workplace Experience Lead

Synerfac Technical Staffing; Wendell (NC); On-site; USD 44,000 - 77,000; Full time

Job summary

Synerfac Technical Staffing is recruiting for a Workplace Experience & Site Operations Manager in Wendell, NC to own daily workplace experience and internal service operations at the facility.

You will develop KPIs, manage service providers, and coordinate onboarding and site activations while partnering with IT, security, and leadership. The role emphasizes process improvements, data analysis, and cross-functional collaboration.

Qualifications

• 3+ years of experience in workplace operations, office management, corporate services, facilities coordination, hospitality operations, property administration, or a related field.
• Experience independently coordinating workplace services, vendors, visitors, events, onboarding, or site operations.
• Experience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures.

Responsibilities

• Own the workplace operating model, including service standards, procedures, responsibilities, escalation paths, and communication routines.
• Develop and monitor workplace KPIs for service-provider performance, visitor readiness, onboarding readiness, room availability, issue response, and employee experience.
• Analyze workplace data, recurring issues, and employee feedback, recommending priorities and implementing measurable improvements.
• Lead workplace projects such as site activation, space changes, visitor-process implementation, amenity launches, and onboarding-process improvements.
• Manage the performance of contracted workplace service providers, setting expectations, reviewing results, and coordinating corrective actions.
• Serve as the local escalation point for workplace-service issues, providing plant leadership with clear options, recommendations, and status updates.
• Coordinate customer, supplier, candidate, and leadership visits, including access, room readiness, catering, agendas, hosts, and on-site logistics.
• Oversee conference-room operations, shared-space standards, visitor-management processes, amenities, common areas, office supplies, and front-desk service execution.
• Coordinate site-specific onboarding readiness for production employees in partnership with hiring leaders, People & Organization, IT, and security.
• Support budgets, forecasts, purchase requests, invoice coordination, service records, dashboards, and periodic workplace-performance reporting.
• Create checklists, playbooks, training, and communications that make workplace processes consistent and easy to follow.
• Build effective partnerships across plant leadership, security, facilities, IT, project teams, and external providers.

Job description

Synerfac Technical Staffing is recruiting for a Workplace Experience & Site Operations Manager in Wendell, NC to own daily workplace experience and internal service operations at the facility.

You will develop KPIs, manage service providers, and coordinate onboarding and site activations while partnering with IT, security, and leadership. The role emphasizes process improvements, data analysis, and cross-functional collaboration.