Workplace Experience & Site Operations Manager- PACS

Siemens; Raleigh (NC); On-site; USD 45,000 - 77,000; Full time

Job summary

Siemens Smart Infrastructure seeks a Workplace Experience & Site Operations Manager to own day-to-day experience and internal service operations at our PACS manufacturing facility in Wendell, NC. You will establish workplace standards, drive improvements, and ensure a professional, organized facility for employees, customers, and visitors.

You will leverage data to monitor KPIs, coordinate vendors, and implement projects such as space changes, onboarding enhancements, and service transitions.

Qualifications

• High school diploma or equivalent.
• 3+ years in workplace operations or related field.
• Experience coordinating workplace services, vendors, visitors, events, onboarding, or site operations.
• Experience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures.
• Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint).
• Strong communication and ability to work with stakeholders and leaders.

Responsibilities

• Own the PACS workplace operating model, including service standards and escalation paths.
• Develop and monitor KPIs for service performance, visitor readiness, onboarding, and space utilization.
• Analyze workplace data, identify issues, and implement measurable improvements.
• Lead site activation, space changes, onboarding process improvements, and visitor processes.
• Manage contracted workplace service providers and coordinate corrective actions.
• Serve as escalation point for workplace-service issues and provide leadership with options and status.
• Coordinate visits, catering, agendas, and on-site logistics for stakeholders and guests.
• Oversee conference-room operations, shared spaces, and front-desk service execution.
• Support onboarding readiness for production employees with cross-functional teams.
• Assist budgets, forecasts, purchase requests, invoices, dashboards, and reporting.
• Create checklists, playbooks, and communications to standardize processes.
• Build partnerships across plant leadership, security, IT, and suppliers.

Skills

Microsoft 365

Communication

Vendor coordination

On-site work

Data-driven improvement

Education

High school diploma

Bachelor's degree (business/related)

Tools

Visitor management systems

Access control systems

Room booking software

Reporting dashboards

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology by combining the real and digital worlds. We put our people first and create opportunities to grow, contribute, and transform the everyday.

Transform the everyday with us

Siemens Smart Infrastructure is seeking a Workplace Experience & Site Operations Manager to own the day-to-day workplace experience and internal service operations for our Protection and Automation & Customer Service (PACS) manufacturing facility in Wendell, North Carolina.

This professional-level role is designed for someone who combines hands‑on site coordination with process ownership, data‑driven service management, and continuous improvement. You will establish workplace standards, lead service‑improvement projects, monitor key performance indicators, coordinate vendors and internal partners, and ensure employees, customers, candidates, and visitors experience a professional, organized, and reliable facility.

You will create the operating system behind the workplace, making services measurable, repeatable, responsive, and easier for employees and plant leadership to use.

You will make an impact by

• Owning the PACS workplace operating model, including service standards, procedures, responsibilities, escalation paths, and communication routines.
• Developing and monitoring workplace KPIs for service-provider performance, visitor readiness, onboarding readiness, room availability, issue response, closure time, and employee experience.
• Analyzing workplace data, recurring issues, and employee feedback; recommending priorities and implementing measurable improvements.
• Leading workplace projects such as site activation, space changes, visitor‑process implementation, amenity launches, service transitions, and onboarding‑process improvements.
• Managing the performance of contracted workplace service providers by setting expectations, reviewing results, documenting gaps, and coordinating corrective actions.
• Serving as the local escalation point for workplace‑service issues and providing plant leadership with clear options, recommendations, status, risks, and follow‑through.
• Coordinating customer, supplier, candidate, and leadership visits, including access, room readiness, catering, agendas, hosts, and on‑site logistics.
• Overseeing conference‑room operations, shared‑space standards, visitor‑management processes, amenities, common areas, office supplies, and front‑desk service execution.
• Coordinating site‑specific onboarding readiness for production employees in partnership with hiring leaders, P&O, IT, security, and other support functions.
• Supporting budgets, forecasts, purchase requests, invoice coordination, service records, dashboards, and periodic workplace‑performance reporting.
• Creating checklists, playbooks, training, and communications that make workplace processes consistent and easy to follow.
• Building effective partnerships across plant leadership, security, facilities, IT, P&O, project teams, customer‑facing teams, and external providers.

You will win us over by having the following qualifications

Basic Qualifications

• High school diploma or state-recognized equivalent.
• 3 or more years of experience in workplace operations, office management, corporate services, facilities coordination, hospitality operations, property administration, or a related field.
• Experience independently coordinating workplace services, vendors, visitors, events, employee onboarding, or site operations.
• Experience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Demonstrated ability to analyze issues, manage competing priorities, coordinate stakeholders, and drive work through completion.
• Strong written and verbal communication with the ability to work professionally with employees, customers, suppliers, contractors, and senior leaders.
• Ability to work primarily on site and move throughout an office and manufacturing facility.
• Ability to work in the United States without current or future employer-sponsored work authorization.

Preferred Qualifications

• Bachelor's degree in business administration, hospitality, workplace management, facilities management, communications, or a related discipline.
• Experience supporting a manufacturing, engineering, industrial, or customer-facing facility.
• Experience managing service providers and reviewing quality, responsiveness, cost, or service-level performance.
• Experience with visitor‑management, access‑control, room‑booking, purchasing, reporting, or service‑request systems.
• Experience developing KPIs, budgets, presentations, dashboards, or leadership reports.
• Experience leading workplace, space‑activation, move, event, or operational‑improvement projects.

What success looks like

• Workplace services have clear ownership, documented standards, measurable KPIs, and reliable escalation paths.
• Employees and visitors consistently experience a professional, organized, and welcoming facility.
• Customer visits, onboarding activities, events, and leadership engagements are prepared in advance with clear ownership.
• Service-provider gaps are identified through data and observation, then followed through to sustainable resolution.
• Plant leaders receive concise reporting on workplace performance, risks, trends, and improvement priorities.
• Feedback and operating data lead to visible, practical improvements for office and production employees.

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource‑efficient factories, resilient supply chains, and smarter buildings and grids to sustainable transportation and advanced healthcare, we create technology with purpose that adds real value for customers.

Our commitment to equity and inclusion in our diverse global workforce

We value your unique identity and perspective. We are committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while attracting talent based on qualifications, skills, and experience. We welcome you to bring your authentic self and transform the everyday with us.

$44,982 $77,112