Workplace Experience & Site Operations Lead

Siemens; Raleigh (NC); On-site; USD 45,000 - 77,000; Full time

Job summary

Siemens Smart Infrastructure seeks a Workplace Experience & Site Operations Manager to own day-to-day experience and internal service operations at our PACS manufacturing facility in Wendell, NC. You will establish workplace standards, drive improvements, and ensure a professional, organized facility for employees, customers, and visitors.

You will leverage data to monitor KPIs, coordinate vendors, and implement projects such as space changes, onboarding enhancements, and service transitions.

Qualifications

• High school diploma or equivalent.
• 3+ years in workplace operations or related field.
• Experience coordinating workplace services, vendors, visitors, events, onboarding, or site operations.
• Experience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures.
• Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint).
• Strong communication and ability to work with stakeholders and leaders.

Responsibilities

• Own the PACS workplace operating model, including service standards and escalation paths.
• Develop and monitor KPIs for service performance, visitor readiness, onboarding, and space utilization.
• Analyze workplace data, identify issues, and implement measurable improvements.
• Lead site activation, space changes, onboarding process improvements, and visitor processes.
• Manage contracted workplace service providers and coordinate corrective actions.
• Serve as escalation point for workplace-service issues and provide leadership with options and status.
• Coordinate visits, catering, agendas, and on-site logistics for stakeholders and guests.
• Oversee conference-room operations, shared spaces, and front-desk service execution.
• Support onboarding readiness for production employees with cross-functional teams.
• Assist budgets, forecasts, purchase requests, invoices, dashboards, and reporting.
• Create checklists, playbooks, and communications to standardize processes.
• Build partnerships across plant leadership, security, IT, and suppliers.

Skills

Microsoft 365

Communication

Vendor coordination

On-site work

Data-driven improvement

Education

High school diploma

Bachelor's degree (business/related)

Tools

Visitor management systems

Access control systems

Room booking software

Reporting dashboards

Job description

Siemens Smart Infrastructure seeks a Workplace Experience & Site Operations Manager to own day-to-day experience and internal service operations at our PACS manufacturing facility in Wendell, NC. You will establish workplace standards, drive improvements, and ensure a professional, organized facility for employees, customers, and visitors.

You will leverage data to monitor KPIs, coordinate vendors, and implement projects such as space changes, onboarding enhancements, and service transitions.