Site Operations Manager (Client Site)

Canon-Business-Process-Services-f89af7fd; Sunnyvale (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

Canon Business Process Services is seeking a Site Manager to oversee the management, administration and control of business functions at the assigned client site in Sunnyvale, CA. You will supervise staff, ensure service levels and client satisfaction, and coordinate with vendors and internal teams to meet targets.

Responsibilities include budgeting, forecasting, reporting, and staff development. The role requires strong communication, organizational skills and the ability to lead in a

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs supervisory exp. as a manager in a professional business setting; manage a site with 1-4 non-exempt employees.
• Experience in reprographic/mail industry preferred.
• Ability to communicate effectively with diverse groups and clients.
• Strong organizational, administrative, record keeping & time management skills.

Responsibilities

• Oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment.
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
• Functions as a liaison between the client & CBPS.
• Prioritize and schedules all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to ensure communication of corporate policies and goals.
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff.
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.
• Interfaces with the client, operations team, and corporate departments as necessary

Skills

Supervisory experience

Customer service

Budget management

Staff development

Communication

Time management

Education

Associates Degree preferred or equivalent

Job description

Canon Business Process Services is seeking a Site Manager to oversee the management, administration and control of business functions at the assigned client site in Sunnyvale, CA. You will supervise staff, ensure service levels and client satisfaction, and coordinate with vendors and internal teams to meet targets.

Responsibilities include budgeting, forecasting, reporting, and staff development. The role requires strong communication, organizational skills and the ability to lead in a