Site Operations Manager (Bilingual Mandarin)

Comrise; Town of Texas (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Comrise is seeking a Fulfillment Node Operations Manager to lead end-to-end e-commerce fulfillment operations across inbound, picking, packing, and outbound processes. This role emphasizes KPIs, productivity, safety, and cost controls, with capacity and peak-season planning as part of strategic operations.

The ideal candidate has 5+ years working with 3PL providers, a business/engineering background, and is bilingual in Mandarin and English, ready to drive continuous improvement in a fast-paced,

Qualifications

• 5+ years of experience managing 3PL providers/vendors.
• Experience managing inbound, outbound, fulfillment, or quality operations.
• Strong project management and continuous improvement skills.
• Bilingual in Mandarin and English.
• Bachelor’s degree in Business, Logistics, Operations, or Engineering (or related field).

Responsibilities

• Lead end-to-end e-commerce fulfillment operations, including inbound, picking, packing, and outbound.
• Own operational KPIs, productivity, quality, safety, and cost targets.
• Support capacity planning, peak-season planning, and long-term operational strategy.
• Drive continuous improvement initiatives to optimize processes and productivity.
• Lead strategic projects with network-wide operational impact.
• Manage relationships with 3PL providers, vendors, and cross-functional teams.
• Establish and monitor metrics for safety, quality, productivity, and customer experience.
• Lead, coach, and develop team members while setting clear performance expectations.

Skills

Project management

Continuous improvement

Operations management

Problem solving

Bilingual Mandarin-English

Education

Bachelor's degree in Business, Logistics, Operations, Engineering

Job description

Location: Houston, TX and Middlesex, NJ (onsite)

Relocation candidates are welcomed!

Bilingual in Mandarin and English.

Fulfillment Node Operations Manager

We’re looking for an experienced Fulfillment Node Operations Manager to lead end-to-end fulfillment operations and ensure a safe, productive, and efficient work environment.

Key Responsibilities:

• Manage end-to-end e-commerce fulfillment operations, including inbound, picking, packing, and outbound.
• Own operational KPIs, productivity, quality, safety, and cost targets.
• Support capacity planning, peak-season planning, and long-term operational strategy.
• Drive continuous improvement initiatives to optimize processes and productivity.
• Lead strategic projects with network-wide operational impact.
• Manage relationships with 3PL providers, vendors, and cross-functional teams.
• Establish and monitor metrics for safety, quality, productivity, and customer experience.
• Lead, coach, and develop team members while setting clear performance expectations.

Requirements:

• Bachelor’s degree in Business, Logistics, Operations, Engineering, or a related field, or equivalent experience.
• 5+ years of experience managing 3PL providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, fulfillment, or quality operations.
• Strong understanding of operational KPIs, capacity planning, cost management, and problem-solving.
• Proven experience in operations management.
• Bilingual in Mandarin and English with the ability to communicate effectively with internal teams, vendors, and business partners.

Preferred:

• Lean Six Sigma, Kaizen, or continuous improvement experience.
• Experience creating SOPs, training materials, and process documentation.