Operations Manager

RemX | The Workforce Experts; Detroit (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

RemX | The Workforce Experts in Detroit is seeking an experienced Operations Manager to lead daily warehouse operations, drive performance, and develop teams in a fast-paced logistics environment.

You will oversee safety, quality, productivity, and customer satisfaction while implementing continuous improvement initiatives and analyzing KPIs to guide performance. Collaborate with cross-functional teams to achieve business objectives.

Qualifications

• Bachelor's degree or equivalent experience in logistics or related field.
• 2–5 years of leadership experience in warehouse/logistics environments.
• Proven ability to manage multiple priorities in a fast-paced setting.
• Strong leadership, communication, organizational, and team development skills.
• Proficiency with Microsoft Office, WMS, and inventory systems.

Responsibilities

• Lead and oversee daily warehouse operations including inventory management and material flow.
• Supervise, coach, mentor, and develop supervisors and hourly team members.
• Ensure staffing levels and effective workforce planning.
• Monitor productivity, quality, inventory accuracy, and safety metrics.
• Maintain strong customer relationships through proactive communication and service.
• Drive continuous improvement initiatives to reduce costs.
• Analyze data and KPIs to identify trends and opportunities.
• Ensure compliance with safety standards and company policies.
• Prepare and communicate performance reports to leadership.
• Collaborate with cross-functional teams to achieve objectives.

Skills

Leadership

Communication

Organizational skills

Team development

Analytical thinking

Problem solving

Decision making

Customer focus

Safety awareness

Education

Bachelor's degree in Logistics/Supply Chain/Business/Operations Management

Tools

Microsoft Office Suite

WMS

Inventory Management Systems

Job description

We are seeking an experienced Operations Manager to lead daily warehouse operations, drive performance, develop teams, and ensure exceptional customer service in a fast-paced logistics environment.

This position is responsible for overseeing operational execution, safety, quality, productivity, and customer satisfaction while fostering a culture of continuous improvement and accountability.

Key Responsibilities:

• Lead and oversee daily warehouse operations, including inventory management, sequencing, pick-and-pack activities, and material flow support.
• Supervise, coach, mentor, and develop supervisors and hourly team members to ensure strong employee engagement and performance.
• Ensure adequate staffing levels and effective workforce planning to meet operational demands.
• Monitor productivity, quality, inventory accuracy, and safety metrics to achieve customer and company performance goals.
• Maintain strong customer relationships through proactive communication, issue resolution, and exceptional service support.
• Drive continuous improvement initiatives, problem-solving efforts, and process enhancements to improve efficiency and reduce operational costs.
• Analyze operational data and key performance indicators (KPIs) to identify trends and opportunities for improvement.
• Ensure compliance with all safety standards, company policies, customer requirements, and operational procedures.
• Prepare, review, and communicate operational performance reports to leadership and stakeholders.
• Partner with cross-functional teams to support operational excellence and achieve business objectives.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business, Operations Management, or a related field preferred. Equivalent experience may be considered.
• 2 to 5 years of leadership experience in a warehouse, distribution, logistics, manufacturing, or third-party logistics (3PL) environment.
• Strong leadership, communication, organizational, and team development skills.
• Proven ability to manage multiple priorities in a fast-paced operational environment.
• Proficiency with Microsoft Office Suite, warehouse management systems (WMS), inventory management systems, and general computer applications.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent attention to detail and commitment to safety, quality, and customer satisfaction.
• Ability to effectively lead teams, motivate employees, and drive operational results.

Preferred Qualifications:

• Experience managing high-volume warehouse or distribution center operations.
• Knowledge of lean manufacturing, continuous improvement, or process optimization methodologies.
• Experience with inventory control, sequencing operations, and material flow processes.
• Strong customer-facing experience within logistics, supply chain, or manufacturing environments.