Warehouse Manager - Bilingual Mandarin

JD LOGISTICS US; Buford (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

JD LOGISTICS US is hiring a Warehouse Manager in Buford, GA, to optimize workflows, manage staff, and ensure compliance. This role requires a Bachelor's degree and 5+ years of experience, with Mandarin fluency as a key requirement.

Candidates should have strong leadership and problem-solving abilities, along with knowledge of warehouse management systems and operational KPIs. We celebrate diversity and are an equal opportunity employer.

Qualifications

• 5+ years of progressive experience in 3PL or warehouse operations, including team management.
• Strong knowledge of warehouse systems and operational KPIs.
• Experience in process design and warehouse planning.

Responsibilities

• Design and execute warehouse workflows and optimize layout planning.
• Manage, train, and motivate warehouse staff.
• Ensure accurate inventory tracking and reconciliation.

Skills

Bilingual in Mandarin

Problem-solving

Communication

Leadership

Data analysis

Education

Bachelor's degree in Supply Chain, Logistics, Business, or related field

Tools

Warehouse Management Systems (WMS)

Order Management Systems (OMS)

Job description

Job Title: Warehouse Manager - Bilingual Mandarin Required

Location: Buford, GA

Pay Range: $90,000 - $120,000

What You'll Do:

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff.
• Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams.
• Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

About You:

• Bachelor's degree in Supply Chain, Logistics, Business, or related field.
• 5+ years of progressive experience in 3PL or warehouse operations, including team management.
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs.
• Experience in process design, warehouse planning, and cost control.
• Excellent problem-solving, communication, and leadership skills.
• Ability to analyze data and translate findings into operational improvements.
• Bilingual in Mandarin is required.

Preferred (but not essential):

• Prior experience with high-volume e-commerce fulfillment.
• Background in both manual and automated warehouse environments.
• Familiarity with lean methodologies and continuous improvement frameworks.
• Ability to thrive in a fast-paced, deadline-driven environment.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.