Site Operations Leader: Drive Team & Experience

El Car Wash; Maryland; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is actively seeking a Site Manager who will own the site's performance from team development to customer experience and financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.

You will lead staffing, scheduling, performance, and execution while driving sales, labor, and operations metrics. A strong emphasis on safety, collaboration, and data-driven decision making is required.

Qualifications

• Proven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferred.
• Strong talent developer — you build people up, retain top performers, and create succession depth.
• Financial literacy — you understand labor, revenue, and cost drivers and can walk through your numbers.
• Operationally excellent — you balance speed, safety, quality, and efficiency without tradeoffs.
• Comfortable being the decision-maker when things go wrong — you don't wait.
• Culture builder — you address team conflict directly and constructively; you don't let it fester.
• Proficiency with Microsoft Office and operational reporting systems.
• Knowledge of car wash equipment, maintenance, and safety practices or willingness to learn quickly.
• Flexible availability including evenings, weekends, and holidays.
• High school diploma or equivalent; bachelor's degree in business or related field preferred.

Responsibilities

• Run the business - Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.
• Build and lead a winning team - Hire, train, coach, and develop your team to perform at a high level and grow within EL.
• Deliver a standout customer experience - Set the standard for fast, friendly, and flawless service.
• Build collaborative culture - Create an environment where the team works together and handles conflict constructively.
• Drive performance and results - Own sales, labor, and operational metrics — read the data, explain the variance, and take action.
• Lead with safety and compliance - Enforce all safety protocols and ensure a safe environment for customers and team members.
• Own equipment and uptime - Maintain equipment, minimize downtime, and ensure reliability.
• Use data to lead - Analyze reports, financials, and performance metrics to drive improvement.

Skills

Proven leadership experience

Talent developer

Financial literacy

Operational excellence

Decision-making under pressure

Culture builder

Microsoft Office proficiency

Car wash equipment knowledge

Flexible availability

High school diploma or higher

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

El Car Wash is actively seeking a Site Manager who will own the site's performance from team development to customer experience and financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.

You will lead staffing, scheduling, performance, and execution while driving sales, labor, and operations metrics. A strong emphasis on safety, collaboration, and data-driven decision making is required.