Site Operations Lead: People, Sales & Service

Express Wash Operations LLC; Fairlawn (VA); On-site; USD 23,000 - 29,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence and outstanding customer experiences. This role blends hands-on leadership with training and coaching to develop the team while driving sales and maintaining equipment and safety standards.

You will promote a positive team culture, handle scheduling, upsell unlimited wash memberships, monitor performance, and make quick decisions to keep

Qualifications

• Demonstrated ability to develop people and manage performance.
• Must own outcomes and drive results.
• Strong problem-solving and quick decision-making skills.

Responsibilities

• Team Development & Support: onboard and guide team, manage scheduling and workload, foster positive culture.
• Customer Experience: greet customers, resolve concerns, promote memberships and services.

Skills

People development

Ownership mindset

Results oriented

Problem solving

Decision making

Leadership

Job description

Whistle Express is seeking an Assistant Site Manager to support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence and outstanding customer experiences. This role blends hands-on leadership with training and coaching to develop the team while driving sales and maintaining equipment and safety standards.

You will promote a positive team culture, handle scheduling, upsell unlimited wash memberships, monitor performance, and make quick decisions to keep