Site Operations Lead - Customer Experience & Sales

Express Wash Operations LLC; Johnson City (TN); On-site; USD 38,000 - 47,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to support the Site Manager in overseeing all site operations, focusing on training, coaching, safety, and delivering outstanding customer experiences. This role blends hands-on leadership with mentoring the team to drive sales, maintain equipment, and uphold Sparkle Assurance quality for every customer.

You will help drive sales, monitor equipment, maintain safety standards, and promote unlimited wash memberships while ensuring daily

Responsibilities

• Team Development & Support: Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Customer Experience: Greet customers warmly and ensure they feel welcomed and valued at every visit; address concerns promptly, escalating when necessary.
• Operational Excellence: Check equipment daily, follow safety protocols, assist with routine cleaning and maintenance, monitor inventory and restocking needs.
• Sales Support: Promote unlimited wash memberships and other services; upsell additional services to help achieve site sales goals.
• Problem-Solving & Decision Making: Respond to customer concerns, identify operational issues, and make quick, informed decisions to keep operations on track.

Job description

Whistle Express is seeking an Assistant Site Manager to support the Site Manager in overseeing all site operations, focusing on training, coaching, safety, and delivering outstanding customer experiences. This role blends hands-on leadership with mentoring the team to drive sales, maintain equipment, and uphold Sparkle Assurance quality for every customer.

You will help drive sales, monitor equipment, maintain safety standards, and promote unlimited wash memberships while ensuring daily