Assistant Site Manager: Ops, Sales & Guest Experience

Express Wash Operations LLC; Cullman (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to support the Site Manager in daily operations, serving customers with sparkle and leading a hands-on team. This role emphasizes training, coaching, and collaboration to drive sales, uphold safety, and maintain equipment.

You will help with onboarding, schedule management, and delivering exceptional experiences while promoting unlimited wash memberships and the strongest standards of quality across the site.

Responsibilities

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

Job description

Whistle Express is seeking an Assistant Site Manager to support the Site Manager in daily operations, serving customers with sparkle and leading a hands-on team. This role emphasizes training, coaching, and collaboration to drive sales, uphold safety, and maintain equipment.

You will help with onboarding, schedule management, and delivering exceptional experiences while promoting unlimited wash memberships and the strongest standards of quality across the site.