Site Operations Lead – Inventory, Team & Customer Success

Genuine Parts Company; Bellmawr (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

Genuine Parts Company in Bellmawr, NJ seeks an organized leader to assist in the Integrated Business Solutions (IBS) location. You will manage inventory, protect assets, and ensure service levels while fostering strong customer relations and teamwork.

The role emphasizes training, safety, and adherence to IBS policies, with a starting hourly rate of $22.00. You will collaborate with site and customer management to optimize value and performance.

Qualifications

• HS Diploma or equivalent required.
• Technical school, and/or college degree a plus.
• ASE certified within twelve months.
• Ability to manage two or more people prioritize and delegate to team members.
• Strong communication skills.
• Detail oriented.
• Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.
• Possess working knowledge of the organization's store services.
• Must possess high character and integrity.
• Capable of providing strong leadership to the operation to create a high performance team i.e., customer focus, open communication, willingness to coach and provide feedback.
• Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives.
• Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure.
• Insure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company.
• Have a willingness and ability to learn.
• Possess analytical problem solving skills.
• Capable of operating a point-of-sale system and cataloging.
• Possess knowledge of fleet management software.

Responsibilities

• Customer Satisfaction
• Inventory Management/ROI
• Utilization of available tools for tracking value added items for the customer
• Maintain and develop local non-NAPA vendor relationships
• Responds in a timely manner to customer purchase and service questions.
• Understands, interprets, and complies with all contract requirements and ensures the operation is meeting customer expectations.
• Works closely and communicates with company and the customer management team to develop strategies to ensure the overall value of the IBS program.
• Understands and maintains the TAMS buy-out PO process.
• Ensures the site is using the approved non-company line codes appropriately.
• Sources all parts needs for customers by utilizing various approved IBS vendors.
• Ensures performance against service level goals per our IBS customer agreements.
• Ensures proper processes and procedures are utilized to minimize inventory shrinkage.
• Ensures merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner.
• Creates a safe work environment, ensuring required hazmat training is completed timely.
• Understands and complies with company and customer company policies.
• Bar codes inventory and places in appropriate bin locations.
• Returns non-company excess inventory.
• Works in unison with the Site Manager ensuring all daily/weekly/monthly reconciliation items are handled per policy and procedure guide. Builds relationships and assists with the negotiation of non-company vendors on pricing, inventory, and service and return privileges.
• Follows all IBS policies and procedures.
• Completes all available IBS operations training provided by company.
• Must use the non-company approved line codes appropriately.
• Perform any task as assigned by Site Manager.

Skills

Leadership

Communication skills

Attention to detail

People management

Problem solving

Education

HS Diploma or equivalent

Technical school or college degree a plus

ASE certification within twelve months

Tools

Microsoft Office

Point-of-Sale system

Fleet management software

Internet research

Cataloging software

Job description

Genuine Parts Company in Bellmawr, NJ seeks an organized leader to assist in the Integrated Business Solutions (IBS) location. You will manage inventory, protect assets, and ensure service levels while fostering strong customer relations and teamwork.

The role emphasizes training, safety, and adherence to IBS policies, with a starting hourly rate of $22.00. You will collaborate with site and customer management to optimize value and performance.