IBS Area Manager — Customer Service & Inventory Lead

Genuine Parts Company; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Genuine Parts Company in Phoenix seeks an IBS Area Manager to oversee multiple IBS locations, coach Site Managers and drive alignment with customer contracts. You will focus on inventory control, loss prevention and service level adherence across sites.

The role requires automotive parts experience, strong leadership and data-analysis skills, plus ASE certification. Travel and overtime may be required based on customer needs.

Qualifications

• Experience in automotive parts department, dealership or retail.
• Inventory management experience with data analysis and reporting.

Responsibilities

• Meets with the customer monthly or per contract to identify needs and address them.
• Documents business reviews and ensures follow-up.
• Pursues opportunities for customer cost reductions.
• Develops good customer relations and maintains a high level of service.
• Responds timely to customer questions (escalated by Site Manager).
• Understands and complies with contract requirements to meet customer expectations.
• Supervises and coaches Site Managers and site employees.
• Defines job responsibilities and expectations for IBS site staff.
• Builds relationships and negotiates with non-NAPA vendors on pricing, inventory and service.
• Ensures Site Managers understand fiscal responsibilities.
• Delivers on service level agreements.
• Communicates goals for fill rates, inventory management and training.
• Completes IBS operations training and ensures all staff are trained.

Skills

Leadership

Inventory management

Data analysis

Communication

P&L understanding

Education

College degree or technical school

ASE certification

Tools

Point-of-sale system

Fleet management software

Job description

Genuine Parts Company in Phoenix seeks an IBS Area Manager to oversee multiple IBS locations, coach Site Managers and drive alignment with customer contracts. You will focus on inventory control, loss prevention and service level adherence across sites.

The role requires automotive parts experience, strong leadership and data-analysis skills, plus ASE certification. Travel and overtime may be required based on customer needs.