Site Operations Lead: Inventory, Service & Staff Growth

NAPA Auto Parts; St. Louis (MO); On-site; USD 55,000 - 80,000; Full time

Job summary

NAPA Auto Parts IBS location is seeking a Store/Operations Manager to provide management support, develop personnel, and ensure inventory protection and asset management. The role emphasizes leadership, training, and strong vendor/customer relations to maximize IBS value.

You will supervise staff, maintain safety and compliance, and coordinate with the Site Manager to meet service level goals and policy standards in a fast-paced environment.

Qualifications

• HS Diploma or equivalent required.
• Technical school, and/or college degree a plus.
• ASE certified within twelve months.

Responsibilities

• Customer Satisfaction
• Inventory Management/ROI
• Utilization of available tools for tracking value added items for the customer
• Maintain and develop local non-NAPA vendor relationships
• Responds in a timely manner to customer purchase and service questions.
• Understands, interprets, and complies with all contract requirements and ensures the operation is meeting customer expectations.
• Works closely and communicates with company and the customer management team to develop strategies to ensure the overall value of the IBS program.
• Understands and maintains the TAMS buy-out PO process.
• Ensures the site is using the approved non-company line codes appropriately.
• Sources all parts needs for customers by utilizing various approved IBS vendors.
• Ensures performance against service level goals per our IBS customer agreements.
• Ensures proper processes and procedures are utilized to minimize inventory shrinkage.
• Ensures merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner.
• Creates a safe work environment, ensuring required hazmat training is completed timely.
• Understands and complies with company and customer company policies.
• Bar codes inventory and places in appropriate bin locations.
• Returns non-company excess inventory.
• Works in unison with the Site Manager ensuring all daily/weekly/monthly reconciliation items are handled per policy and procedure guide. Builds relationships and assists with the negotiation of non-company vendors on pricing, inventory, and service and return privileges.
• Follows all IBS policies and procedures.
• Completes all available IBS operations training provided by company.
• Must use the non-company approved line codes appropriately.
• Perform any task as assigned by Site Manager.

Skills

Leadership

Communication

Inventory management

Microsoft Office

Customer service

Education

HS Diploma or equivalent

Tools

POS system

Parts cataloging software

Fleet management software

Job description

NAPA Auto Parts IBS location is seeking a Store/Operations Manager to provide management support, develop personnel, and ensure inventory protection and asset management. The role emphasizes leadership, training, and strong vendor/customer relations to maximize IBS value.

You will supervise staff, maintain safety and compliance, and coordinate with the Site Manager to meet service level goals and policy standards in a fast-paced environment.