Auto Parts Store Manager — Growth & Customer Focus

NAPA Auto Parts; Oklahoma City (OK); On-site; USD 52,000 - 68,000; Full time

Job summary

NAPA Auto Parts in Oklahoma City, OK, seeks a Store Manager to lead a company-owned IBS store, drive ROI, market penetration, and superior customer service. You will hire and develop staff, set high standards, and leverage training resources to recognize achievements.

Responsibilities include monitoring sales performance, solving problems, building customer relations, coaching employees, controlling inventory shrinkage, receiving merchandise, and ensuring safety and HazMat training.

Qualifications

• HS Diploma or equivalent required.
• Technical school, and/or college degree a plus.
• Requires demonstrated leadership in the automotive after-market service industry, preferably an automotive parts department, dealership, jobber or retail establishment.
• Have a working knowledge of the organization(s) the store services
• Possess high character and always deals fairly with both employees and customers.
• Provide strong leadership to the operation to create a high performance team via customer focus, open communication, a willingness to coach and provide feedback.
• Possess personal drive, self-motivation and initiative to accomplish company goals.
• Enjoy working with people in a fast-paced setting; be competitive yet has the ability to work calmly under pressure.
• Insure proper maintenance and protection of Company store facilities, equipment, inventory and other physical assets of the Company.
• Possess a willingness and ability to learn.
• Possess analytical problem solving skills.
• Capable of operating TAMS point-of-sale system and cataloging.
• Able to use adding machine and process cash, check, and credit card transactions.

Responsibilities

• Monitors store sales performance on a daily, weekly, monthly and year to date basis.
• Identifies problems and solve them effectively.
• Develops good customer relations and maintains a high level of service to the customer.
• Addresses customer sales/service questions quickly.
• Supervises and coaches store employees.
• Monitors and recognizes both good and unacceptable performance of employees.
• Ensures proper processes and procedures are utilized to minimize inventory shrinkage.
• Assures that merchandise is received in a timely, accurate manner and that it is put away in the stockroom in an appropriate manner.
• Creates a safe work environment and that required HazMat training occurs in a timely fashion. Actively works at minimizing employee time loss due to Worker's Compensation injuries
• Understands, interprets, and complies with Company policies.
• Works closely with the District office (or District Manager) to maintain procurement card controls.
• Builds relationships, and negotiates, with non-NAPA vendors on pricing, inventory and service.

Skills

Leadership

Customer service

Supervision

Inventory control

Vendor negotiations

TAMS POS

Cash handling

Education

HS Diploma or equivalent

Technical school, and/or college degree a plus

Tools

TAMS POS system

Adding machine

Procurement card controls

Cataloging

Cash handling

Job description

NAPA Auto Parts in Oklahoma City, OK, seeks a Store Manager to lead a company-owned IBS store, drive ROI, market penetration, and superior customer service. You will hire and develop staff, set high standards, and leverage training resources to recognize achievements.

Responsibilities include monitoring sales performance, solving problems, building customer relations, coaching employees, controlling inventory shrinkage, receiving merchandise, and ensuring safety and HazMat training.