Site Operations Lead – Auto Wash

Express Wash Concepts; Perrysburg (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Recognition programs

Ongoing training and professional dev.

Unlimited Wash Club membership

Discounts on retail items

Company uniforms

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts is hiring an Assistant Site Manager in Perrysburg, OH. Earn $22.00 per hour plus incentives as you help lead daily operations, engage customers with car wash packages, and drive sales growth. The role offers a clear growth path to leadership beyond the site level.

We provide comprehensive benefits, ongoing training, and opportunities to advance within a fast-growing, award-winning company known for eco-friendly services and community involvement.

Qualifications

• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT proficiency, POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication to engage with customers.
• Ability to coach, mentor, and train staff.
• Present professional image according to appearance guidelines.

Responsibilities

• Assist the site manager to ensure the store operates smoothly and meets customer service needs.
• Lead sales efforts by engaging customers and presenting monthly unlimited car wash packages; upsell products.
• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and mentoring teams to deliver the company’s mission.
• Manage labor and staff scheduling; ensure appropriate coverage.
• Oversee P&L management through monitoring chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate quality checks and inspections.
• Follow cash handling procedures including reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to safety protocols and operating procedures.
• Address customer escalations calmly and resolve issues.
• Learn wash processes and equipment to expand knowledge base.
• Pursue growth through educational/training opportunities.
• Perform other related duties as required.

Skills

Leadership experience

Customer service

Verbal communication

Coaching & training

De-escalation techniques

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts is hiring an Assistant Site Manager in Perrysburg, OH. Earn $22.00 per hour plus incentives as you help lead daily operations, engage customers with car wash packages, and drive sales growth. The role offers a clear growth path to leadership beyond the site level.

We provide comprehensive benefits, ongoing training, and opportunities to advance within a fast-growing, award-winning company known for eco-friendly services and community involvement.