Site Operations Lead – ABI Care & Med Oversight

MHA (Mental Health Association); Wilbraham (MA); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Job summary

New Ways Services—the ABI division of MHA—seeks a Site Manager to oversee daily operations at our care site. The role focuses on safe, effective service delivery, staffing, medication management, and collaboration with the Program Coordinator to support participants and staff.

Candidates should have at least six months of relevant experience, a high school diploma or equivalent, and a valid driver’s license. The position offers 40 hours per week with a pay rate of $21.50–$22.50 per hour.

Qualifications

• Must have a valid driver’s license and reliable vehicle.
• Must be at least 21 years old.
• Ability to pass a background and CORI check.
• Comfortable providing personal care to participants.
• High school diploma or equivalent required.
• At least six months of relevant experience; experience with brain injuries/mental health/developmental disabilities preferred.
• Strong commitment to creating a safe, supportive environment for participants.

Responsibilities

• Coordinate staff schedules and maintain staffing ratios.
• Oversee medication management: counts, ordering, documentation, and verification.
• Manage program finances, including petty cash and check requests, under supervision.
• Assist with hiring, onboarding, and training new staff.
• Document medications, participant goals, behavioral data, and incident reports.
• Schedule and support attendance for medical, therapy, and community appointments.
• Promote a safe and supportive environment by addressing safety concerns and reporting incidents.
• Communicate with the Program Coordinator and team; participate in meetings and training.

Skills

Staff coordination

Communication

Safety awareness

Personal care

Education

High school diploma or equivalent

Job description

New Ways Services—the ABI division of MHA—seeks a Site Manager to oversee daily operations at our care site. The role focuses on safe, effective service delivery, staffing, medication management, and collaboration with the Program Coordinator to support participants and staff.

Candidates should have at least six months of relevant experience, a high school diploma or equivalent, and a valid driver’s license. The position offers 40 hours per week with a pay rate of $21.50–$22.50 per hour.