ABI Residential Direct Care Specialist – Day Shift

Mental Health Association - Western MA; West Springfield (MA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & P​

Job summary

New Ways Services – ABI Division is seeking a Residential Support Specialist to create a supportive living environment for individuals with acquired brain injuries. You will promote personal growth, independence, and community engagement while upholding MHA’s core values of Respect, Integrity, and Compassion.

Pay ranges from $19 to $21 per hour for a 40-hour week on the Tue-Sat 8am-4pm shift. Responsibilities include assisting with daily living activities, coordinating transportation,

Qualifications

• Valid driver’s license and reliable vehicle.
• Ability to work independently and as part of a team.
• Flexibility to adapt to evolving participant needs.
• Ability to provide personal care (bathing, dressing, grooming, toileting, mobility).
• Willingness to obtain MAP, CPR, and first aid certifications.
• Minimum age 21 with high school diploma or equivalent preferred.
• Six months of relevant experience preferred, especially with ABI or mental health challenges.

Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, meal preparation, and support participants in managing finances and transportation.
• Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
• Complete all required documentation, track progress, and report incidents, emergencies, or concerns promptly.
• Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
• Demonstrate professionalism, collaborate with the team, and support program goals.

Skills

Communication

Teamwork

Documentation

Time management

Education

High school diploma or equivalent

Job description

New Ways Services – ABI Division is seeking a Residential Support Specialist to create a supportive living environment for individuals with acquired brain injuries. You will promote personal growth, independence, and community engagement while upholding MHA’s core values of Respect, Integrity, and Compassion.

Pay ranges from $19 to $21 per hour for a 40-hour week on the Tue-Sat 8am-4pm shift. Responsibilities include assisting with daily living activities, coordinating transportation,