Site Manager

Mental Health Association - Western MA; Wilbraham (MA); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & B

Family Leave (Maternity, Paternity)

Long Term Disability

Shift differentials / 40hrs

Job summary

Mental Health Association - Western MA in Wilbraham is seeking a Site Manager to oversee daily operations at a designated site, ensuring high-quality service delivery for participants under the ABI division.

The role, reporting to the Program Coordinator, includes staffing, medication management, documentation, appointments, and safety. The organization offers 24/7 support services and opportunities for growth. Open shifts include Tue, Wed, Fri 12pm-8pm; Thu and Sat 9am-5pm (40hrs).

Qualifications

• Requires high school diploma or GED or equivalent.
• Experience with brain injuries, mental health challenges, or developmental disabilities is preferred.
• Ability to perform medication-related tasks and maintain accurate records.

Responsibilities

• Oversee site operations and staffing to maintain safety and service quality.
• Manage medication counts, ordering, documentation, and verification.
• Assist with hiring, onboarding, and training staff.
• Ensure accurate documentation of medications, goals, and incidents.
• Coordinate participant appointments and engagement in care activities.
• Maintain safe, supportive environment and report safety concerns.

Skills

Staff scheduling

Medication management

Budgeting / finances

Hiring & onboarding

Documentation

Communication

Education

High school diploma or GED

Job description

Position Summary

The Site Manager oversees the daily operations of their assigned site, ensuring high standards of service delivery for all individuals receiving support. This role operates under the guidance of the Program Coordinator and is crucial for maintaining a safe, efficient, and supportive environment.

Pay Rate: $21.50 - $22.50 an hour

Open Shift: Tuesday, Wednesday, & Friday 12pm-8pm; Thursday & Saturday 9am-5pm (40hrs)

Key Responsibilities

• Coordinate staff schedules and maintain adequate staffing ratios to ensure smooth program operations.
• Oversee medication management, including counts, ordering, documentation, and verification.
• Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.
• Assist with hiring, onboarding, and training new staff members to support program growth.
• Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.
• Schedule and support participant attendance for medical, therapy, and community appointments.
• Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.
• Communicate effectively with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.

About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, reliable vehicle, and sufficient automobile insurance, with a safe driving record.
• Must be at least 21 years of age.
• Ability to pass a background and CORI check.
• Comfortable providing personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.

• Must have a high school diploma or equivalent (GED, etc.)

• At least six months of relevant experience; experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.
• Strong commitment to creating a safe, supportive, and empowering environment for participants.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $21.50 - $22.50 an hour