Site Manager: Lead Ops, Develop Talent, Delight Guests

Express Wash Operations LLC; Highland (TN); On-site; USD 48,000 - 72,000; Full time

Job summary

Take 5 Car Wash is seeking a Site Manager to lead a busy car wash location in the United States. You will own site operations, develop and coach the team, uphold safety and quality standards, and drive guest satisfaction in a fast-paced outdoor environment.

This role sits between the Assistant Site Manager and Market Director, focusing on building leaders and delivering results daily. You’ll manage staffing, memberships, and operational targets, while ensuring equipment reliability and adherence

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.
• Experience in retail, service, hospitality, or other customer facing roles (preferred).
• Mechanical aptitude for overseeing equipment checks and maintenance.
• Experience with sales-driven environments or membership programs (preferred).

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members.
• Build and reinforce a positive, growth minded culture grounded in company values.
• Conduct ongoing development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards.
• Deliver an Exceptional Customer Experience.
• Champion a welcoming, service-oriented environment where every customer feels valued.
• Resolve escalated concerns and coach the team on best-in-class customer engagement.
• Lead membership growth strategies, including sales coaching and service recommendations.
• Oversee Site Operations & Equipment Performance.
• Own all daily operational workflow and ensure efficiency, accuracy, and safety.
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support.
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to increase performance and reduce downtime.
• Drive Sales, Profitability & Business Results.
• Set and manage site-level sales, membership, labor, and operational targets.
• Lead sales initiatives, promotions, and team-wide upselling behaviors.
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
• Manage site expenses, inventory, and cost controls.
• Ensure Safety, Compliance & Brand Standards.
• Enforce all health, safety, and environmental protocols.
• Ensure adherence to company policies, operating procedures, and quality standards.
• Address risks, incidents, or equipment failures promptly and effectively.
• Conduct regular audits and site inspections to ensure consistency and compliance.

Skills

Leadership

Customer service

Problem solving

Outdoor environment

Reliability

Flexibility

Stamina

Sales orientation

Mechanical aptitude

Job description

Take 5 Car Wash is seeking a Site Manager to lead a busy car wash location in the United States. You will own site operations, develop and coach the team, uphold safety and quality standards, and drive guest satisfaction in a fast-paced outdoor environment.

This role sits between the Assistant Site Manager and Market Director, focusing on building leaders and delivering results daily. You’ll manage staffing, memberships, and operational targets, while ensuring equipment reliability and adherence