Site Manager: Car Wash Ops & Team Leader

Spotless Brands LLC; Vienna (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Spotless Brands LLC seeks a Site Manager to oversee daily operations, drive site profitability, and deliver exceptional customer experiences at a busy car wash location. You will lead a team, enforce SOPs, manage scheduling, and uphold safety and compliance standards.

You’ll report to the District Manager, develop staff, optimize workflows, and engage with the local community to grow brand loyalty while maintaining financial discipline and high service quality.

Qualifications

• High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows
• Proven ability to drive results in a fast-paced, hands-on environment
• Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Responsibilities

• Lead day-to-day operations to ensure safe, efficient, high-quality car wash experience
• Ensure SOPs, safety protocols, operational audits, and service standards are followed
• Maintain a professional, clean, and customer-ready site at all times
• Collaborate with facilities and/ or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
• Monitor equipment performance and proactively elevate significant concerns to appropriate support partners
• Hire and onboard staff in line with policies and employment laws
• Manage scheduling, payroll, and timekeeping responsibilities in accordance with policies
• Set clear performance expectations and deliver feedback, recognition, and corrective action when necessary
• Create a positive and inclusive team culture that reflects Spotless Brands values
• Drive a One Team Spotless Brand culture and lead change initiatives
• Partner with HR, Loss Prevention, and district leadership on employee relations matters
• Model and reinforce exceptional customer service behaviors
• Resolve customer complaints and concerns promptly, ensuring a positive brand experience
• Engage with local community to build brand loyalty and awareness
• Oversee site-level inventory management and maintain accurate financial records
• Ensure full compliance with cash handling and loss prevention policies

Skills

Leadership

Team-building

Problem solving

Time management

Communication

Education

High School Diploma or equivalent

Associate or bachelor’s degree in business/management or related field preferred

Tools

MS Excel

Payroll systems

Job description

Spotless Brands LLC seeks a Site Manager to oversee daily operations, drive site profitability, and deliver exceptional customer experiences at a busy car wash location. You will lead a team, enforce SOPs, manage scheduling, and uphold safety and compliance standards.

You’ll report to the District Manager, develop staff, optimize workflows, and engage with the local community to grow brand loyalty while maintaining financial discipline and high service quality.