Site Manager - Lead Operations & Customer Experience

Spotless Brands LLC; Owings Mills (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Spotless Brands LLC is seeking a Site Manager to drive daily operations, staff performance, and customer satisfaction at a high-volume car wash site. You will own site profitability, safety, and service quality while building a strong team culture.

The role involves overseeing scheduling, payroll, and adherence to SOPs, with opportunities for career growth within a growing brand. Strong leadership and operational execution are essential.

Qualifications

• High School Diploma required or equivalent.
• Post-secondary degree preferred in business/management.
• Proven leadership experience in a customer-focused environment.

Responsibilities

• Lead day-to-day operations to ensure safe, efficient car wash experience.
• Ensure SOPs, safety protocols, audits, and service standards.
• Maintain a clean, professional site and resolve equipment issues.
• Manage scheduling, payroll, and timekeeping per policy.

Skills

Leadership

Staff management

Operations

Customer service

Safety compliance

Payroll

Scheduling

Inventory control

Education

High School Diploma

Associate degree

Bachelor’s degree

Tools

MS Excel

POS systems

Job description

Spotless Brands LLC is seeking a Site Manager to drive daily operations, staff performance, and customer satisfaction at a high-volume car wash site. You will own site profitability, safety, and service quality while building a strong team culture.

The role involves overseeing scheduling, payroll, and adherence to SOPs, with opportunities for career growth within a growing brand. Strong leadership and operational execution are essential.