Administrative Support Manager Legal Operations

Creative Solutions Services, LLC; New York (NY); Hybrid; USD 155,000 - 175,000; Full time

Job summary

Career Developers Inc. in New York, NY, is seeking an experienced Administrative Support Manager to oversee a high-performing team in its legal operations group.

The role combines strategic leadership with hands-on management of daily administrative functions to support attorneys and internal clients in a hybrid office environment. You will lead staffing, budgeting, policy development, training, and performance management, partnering with Human Resources to ensure compliance and excellence

Qualifications

• 8 years of administrative management experience in a law firm or professional services environment.
• Minimum 4 years of leadership/supervisory experience.
• Experience managing administrative support teams.
• Budget forecasting and departmental planning experience.
• Recruiting, coaching, performance management, and employee development.
• Strong knowledge of Microsoft Office (Outlook, Word, Excel).
• Excellent communication, organizational, and conflict-resolution skills.
• Ability to thrive in a fast-paced professional environment.

Responsibilities

• Lead the daily operations of the Administrative Support department.
• Manage staffing assignments, workloads, scheduling, attendance, overtime, and utilization.
• Recruit, interview, hire, onboard, and develop Administrative Support professionals.
• Coach employees through ongoing performance management, mentoring, and professional development.
• Collaborate with leadership to develop departmental initiatives and improve operational efficiency.
• Partner with Human Resources on employee relations, performance improvement, and disciplinary matters when needed.
• Develop and deliver training programs that support employee growth and operational consistency.
• Create, implement, and improve departmental policies, procedures, and best practices.
• Forecast departmental budgets, monitor expenses, and prepare financial reports.
• Ensure timely, accurate delivery of administrative services while maintaining exceptional customer service.
• Promote collaboration across administrative teams and other business services departments.
• Maintain confidentiality while exercising sound judgment on sensitive matters.
• Support strategic planning initiatives and recommend operational improvements aligned with organizational goals.
• Perform additional management responsibilities as assigned.

Skills

Leadership

Budget forecasting

Recruiting

Coaching

Performance management

MS Office

Communication

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Career Developers Inc., a distinguished staffing and consulting firm, is proud to celebrate 30 years of service excellence. As a GSA Contract holder, we offer comprehensive staffing solutions for both commercial and government sectors nationwide. By selectively partnering with clients who share our values, we ensure productive collaborations that set us apart in the industry. Our dedication to candidates involves managing expectations with precision through business intelligence, thorough interview preparation, transparent communication, and exceptional feedback throughout the process.

We are committed to advancing your career and look forward to supporting your professional growth.

Administrative Support Manager – Legal Operations

Location: New York, NY (Hybrid)

Salary: 155-175K OR Temp to Perm (80hr to start)

Must Have the Following:

• 8 years of administrative management experience in a law firm or professional services environment
• Minimum 4 years of leadership/supervisory experience
• Experience managing administrative support teams
• Budget forecasting and departmental planning experience
• Recruiting, coaching, performance management, and employee development
• Strong knowledge of Microsoft Office (Outlook, Word, Excel)
• Excellent communication, organizational, and conflict-resolution skills
• Ability to thrive in a fast-paced professional environment

Responsibilities

Our growing client is seeking an experienced Administrative Support Manager to oversee the daily operations of a high-performing Administrative Support team in its New York office. This hybrid leadership role is responsible for driving operational excellence, managing staff, improving processes, and ensuring exceptional service to attorneys and internal clients.

Key responsibilities include:

• Lead the daily operations of the Administrative Support department.
• Manage staffing assignments, workloads, scheduling, attendance, overtime, and utilization.
• Recruit, interview, hire, onboard, and develop Administrative Support professionals.
• Coach employees through ongoing performance management, mentoring, and professional development.
• Collaborate with leadership to develop departmental initiatives and improve operational efficiency.
• Partner with Human Resources on employee relations, performance improvement, and disciplinary matters when needed.
• Develop and deliver training programs that support employee growth and operational consistency.
• Create, implement, and improve departmental policies, procedures, and best practices.
• Forecast departmental budgets, monitor expenses, and prepare financial reports.
• Ensure timely, accurate delivery of administrative services while maintaining exceptional customer service.
• Promote collaboration across administrative teams and other business services departments.
• Maintain confidentiality while exercising sound judgment on sensitive matters.
• Support strategic planning initiatives and recommend operational improvements aligned with organizational goals.
• Perform additional management responsibilities as assigned.

Requirements

• Bachelor's degree required.
• Minimum of 8 years of administrative management experience within a law firm or professional services organization.
• At least 4 years of direct supervisory experience leading administrative teams.
• Strong understanding of law firm administration and administrative support best practices.
• Experience with budgeting, forecasting, and departmental financial planning.
• Demonstrated success recruiting, coaching, mentoring, and developing employees.
• Proven ability to resolve conflicts and build strong working relationships across all organizational levels.
• Excellent organizational, analytical, and project management skills.
• Strong verbal and written communication abilities.
• High attention to detail with exceptional problem-solving skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Ability to maintain confidentiality and exercise sound independent judgment.
• Proficiency with Microsoft Outlook, Word, Excel, and the ability to learn new systems.
• Flexible to work additional hours as business needs require.