Client Service Supervisor

SPS; New York (NY); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition programs

Comprehensive benefits including medical, dental, and 401k matching

Job summary

SPS is seeking a Client Service Manager to oversee on-site operations across various projects in New York City. This role entails ensuring high-quality service delivery, supervising a team, and maintaining client satisfaction.

The ideal candidate should have over 5 years of experience in operational management and strong skills in communication and problem-solving. The position offers a competitive salary range of $65,000 - $72,000 and various employee benefits.

Qualifications

• 3+ years experience managing office services, reprographics, and light facilities.
• 5+ years of experience in operational management or client services lead.
• Supervisory experience managing 5–10 staff members.

Responsibilities

• Supervise legal print, production, and binding services.
• Serve as the main on-site client contact and handle escalations.
• Manage staff schedules and resources.

Skills

Client-focused with integrity

Strong interpersonal skills

Problem-solving skills

Organizational skills

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Business software

Job description

New York, New York, United States

On-site

Client Service Manager (CSM)

The Client Service Manager oversees on-site operations across multiple projects or sites, ensuring high-quality service delivery, staff management, and client satisfaction. The role acts as the primary point of contact for clients while supervising daily operations and maintaining compliance with company policies. The client is a top-tier law firm seeking a lead to oversee print, production, and binding services leading a small team in New York City.

Key Responsibilities

• Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
• Serve as the main on-site client contact and handle escalations.
• Manage staff schedules, resources, and coverage for absences or emergencies.
• Track and report key performance metrics (KPIs/SLAs, P&L, budgets).
• Lead staff development, coaching, and training; conduct performance reviews.
• Maintain a safe, professional, and organized work environment.
• Oversee vendors and coordinate special projects.
• Participate in client business reviews and support operational improvements.

Qualifications

• High School Diploma or equivalent; bachelor’s degree preferred.
• Must have 3+ years experience managing office services, reprographics, and light facilities.
• Law Firm Experience preferred.
• 5+ years of experience in operational management or client services lead.
• Supervisory experience managing 5–10 staff members.
• Strong interpersonal, communication, and problem‑solving skills.
• Experience in office services, facilities, or law firm environments preferred.
• Proficient in MS Office and other business software.

Competencies

• Client-focused with integrity and professional presence.
• Ability to manage multiple priorities and maintain confidentiality.
• Skilled in conflict resolution and staff performance management.
• Strong organizational skills and attention to detail.

Physical Requirements

• Ability to lift/move 40–60 lbs.; stand, walk, or sit for extended periods.
• Manual dexterity for office equipment operation.

Travel

• Up to 25% local travel.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Pay Range

$65,000 - $72,000 USD

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity

SPS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.