Site Manager – Growth Path in Award-Winning Car Wash

Express Wash Concepts LLC; Princeton (NJ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive pay bonuses

Health benefits

401k with company match

Paid vacation

Educational reimbursement

Uniforms provided

Unlimited Wash Club

Job summary

Express Wash Concepts LLC is seeking a Site Manager to lead a busy car wash location. You will drive customer service excellence, hit sales targets, and manage all site operations.

The role includes coaching staff, maintaining equipment, and ensuring a top-tier customer experience across shifts. The position requires 2–5 years of leadership and customer service experience, with flexible hours including weekends.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 2–5 years of leadership experience in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and leadership abilities with a focus on motivating teams.
• Must be able to close the site one night per week.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace, etc.).

Responsibilities

• Create and maintain a customer service culture at the site.
• Serve as main point of contact for customer service issues and sales goals.
• Educate on unlimited wash club memberships and site processes.
• Motivate employees and achieve sales, customer satisfaction, and retention goals.
• Oversee wash equipment, facilities, and staffing to maintain quality.
• Recruit, train, and onboard new Team Members; manage scheduling and labor budgets.
• Conduct team performance reviews and manage inventory and orders.
• Directly oversee all site employees and ensure accountability and performance.

Skills

Leadership

Customer service

Communication

Team motivation

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Express Wash Concepts LLC is seeking a Site Manager to lead a busy car wash location. You will drive customer service excellence, hit sales targets, and manage all site operations.

The role includes coaching staff, maintaining equipment, and ensuring a top-tier customer experience across shifts. The position requires 2–5 years of leadership and customer service experience, with flexible hours including weekends.