Site Manager I

Canon U.S.A., Inc.; Boston (MA); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training & development

Employee discounts

Job summary

Canon Business Process Services in Boston seeks a Site Manager I to oversee client-site services, ensuring service quality, budget alignment, and efficient operations. You will lead staff, coordinate with clients, and drive performance to meet corporate goals.

The role emphasizes exceptional customer service, proactive problem resolution, and effective resource management across daily, weekly, and monthly targets.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs supervisory exp. as a manager in a professional setting.
• Ability to communicate effectively with diverse groups and clients.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record keeping & time management.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manages budget, resource allocation, and forecasting tools to ensure best use of resources and report budgetary expenses.
• Manages status reports, productivity reports, and other documents to ensure optimal performance.
• Interfaces with the client, operations team, and corporate departments as necessary.
• Prioritize and schedule all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to communicate policies and goals.
• Manages staff by recruiting, developing, mentoring, and coaching; handling performance and training.

Skills

Supervisory experience

Communication

Customer service

Education

Associates Degree

Job description

Site Manager I

Job Locations

US-MA-BOSTON

Job Details

• Requisition ID: 2026-21679
• # of Openings: 1
• Category (Portal Searching): Administrative/Clerical
• Position Type (Portal Searching): Regular Full-Time
• Fixed Salary: USD $73,000.00/Yr.

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.