Site Manager I

Canon U.S.A., Inc.; New York (NY); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & benefits

Training and development

Employee discounts

Job summary

Canon Business Process Services in New York, NY is seeking a Site Manager I responsible for the effective management and control of services at the client site. The role emphasizes exceptional customer service, operational efficiency, and responsive support to contractual services.

The successful candidate will oversee budgeting, staffing, and reporting while coordinating between client, operations, and CBPS teams to meet daily targets and service standards.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs. supervisory exp. as a manager in a professional business setting; reprographic/mail industry preferred.
• Effective communication with diverse groups and clients.
• Ability to manage deadlines and deliver high-quality service.

Responsibilities

• Oversee all client-site services and provide exceptional customer service and quality.
• Resolve high-priority issues through negotiation with clients, vendors, and internal teams.
• Manage budget, resources, and forecasting to optimize performance and expenses.
• Prepare and review status and productivity reports for optimal staffing.
• Act as liaison between client and CBPS and coordinate with operations.
• Schedule all work, including overflow to backup facilities, and ensure equipment usage is efficient.
• Lead staff by recruiting, developing, mentoring, and addressing corrective actions.
• Monitor production targets daily, weekly, and monthly against company goals.
• Coordinate with client, operations, and corporate departments as needed.

Skills

Communication

Leadership

Time management

Staff coaching

Education

Associates Degree

Job description

Site Manager I

Job Locations: US-NY-NEW YORK

Position Type: Regular Full-Time

Fixed Salary: USD $63,222.00/Yr.

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversees all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedule all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

Physical Demands

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.