Site Manager IV

Canon Business Process Services, Inc.; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Positive work environment

Employee discounts

Job summary

Canon Business Process Services, Inc. seeks a Site Manager to oversee operations at a client site, ensuring timely delivery of contracted services and exceptional customer service.

You will manage staff, budgets, and progress reports, coordinating with clients and internal teams to meet production targets and quality standards. This role requires a 4-year degree or equivalent experience and strong communication, leadership, and organizational skills to drive operational excellence at the client

Qualifications

• Strong communication with diverse groups and clients.
• Proven leadership; ability to mentor and coach staff.
• Excellent organizational, administrative, record keeping and time management skills.
• Team oriented; ensures ethical business practices and accountability.
• Able to thrive in a fast-paced, high-pressure environment.

Responsibilities

• Oversee all services contracted by the client at the site with focus on customer service and quality.
• Resolve high-priority problems through communication with clients, vendors, and internal staff.
• Manage budget, resources, and forecasting for optimal use and reporting of expenses.
• Produce status and productivity reports; ensure performance targets are met.
• Act as liaison between client and CBPS; coordinate with operations and corporate teams.
• Schedule work and manage overflow to backup facilities as needed.
• Ensure proper maintenance of equipment and supplies; uphold safety standards.
• Conduct staff meetings and ensure alignment with corporate policies and goals.
• Recruit, develop, and coach staff; address performance and training needs.
• Monitor production targets daily, weekly, and monthly against company goals.
• Interface with client, operations, and internal departments as necessary.

Skills

Communication

Leadership

Time management

Customer focus

Problem solving

Education

4 year college degree or comparable work experience

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• 4 year college degree or comparable work experience
• 5+ yrs. management in the reprographic/mail industry; manage a site revenue of $90,000 with 1-4 exempt and 25+ non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!