Site Manager IV

Canon-Business-Process-Services-f89af7fd; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Job summary

Canon Business Process Services is seeking a Site Manager responsible for the effective management and administration of client-site services. You will oversee all contracted services, ensure timely issue resolution, and maintain exceptional customer service and operational efficiency.

Key duties include managing budgets and resources, forecasting, reporting, and staff development. The role requires strong communication, leadership, and the ability to work under pressure to meet production

Qualifications

• 4 year college degree or comparable work experience.
• 5+ yrs. management in reprographic/mail industry; oversee site revenue and staff.
• Proven ability to communicate effectively with diverse groups and clients.
• Strong organizational, administrative, and time management skills.
• Excellent written and oral communication skills.
• Ability to work under pressure and meet deadlines.
• Ability to establish a constructive, open workplace culture.

Responsibilities

• Oversee all services contracted by the client at the identified site.
• Resolve high priority and complex problems through negotiation with clients, vendors, and internal teams.
• Manage budget, resources, and forecasting tools; report budgetary expenses.
• Prepare and analyze status and productivity reports to ensure targets.
• Coordinate with client, operations, and corporate departments as needed.
• Recruit, develop, and mentor staff; handle corrective actions per policy.

Skills

Communication

Team leadership

Budget management

Forecasting

Time management

Staff development

Multitasking

Education

Bachelor's degree or related experience

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• 4 year college degree or comparable work experience
• 5+ yrs. management in the reprographic/mail industry; manage a site revenue of $90,000 with 1-4 exempt and 25+ non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!