Site Manager: Build Teams, Elevate Customer Experience

Whistle Express Car Wash; Greenville (SC); On-site; USD 80,000 - 110,000; Full time

Job summary

Whistle Express Car Wash is seeking a Site Manager to lead the on-site team, ensure guest experience, maintain equipment, and uphold standards. You will own the site’s daily performance between the Assistant Site Manager and Market Director, developing leaders and driving results.

You’ll oversee operations, safety, and service quality, coach staff on engagement and upselling memberships, and analyze KPIs to improve throughput and profitability while building a welcoming, service-oriented culture.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Lead & Develop the Team: Recruit, hire, train, coach, and performance manage all team members.
• Oversee Site Operations & Equipment Performance: Own daily workflow and equipment reliability.
• Drive Sales, Profitability & Business Results: Lead sales initiatives and monitor KPIs.
• Ensure Safety, Compliance & Brand Standards: Enforce health, safety and quality standards.
• Address risks, incidents, or equipment failures promptly and effectively.
• Analyze operational metrics and implement improvements to increase performance.
• Manage site expenses, inventory, and cost controls.
• Lead membership growth strategies, including upselling services.

Skills

Customer service

Leadership

Team building

Performance management

Communication

Decision making

Job description

Whistle Express Car Wash is seeking a Site Manager to lead the on-site team, ensure guest experience, maintain equipment, and uphold standards. You will own the site’s daily performance between the Assistant Site Manager and Market Director, developing leaders and driving results.

You’ll oversee operations, safety, and service quality, coach staff on engagement and upselling memberships, and analyze KPIs to improve throughput and profitability while building a welcoming, service-oriented culture.