Site Leader: Build Teams, Own Operations

Whistle Express Car Wash; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Whistle Express Car Wash is seeking a Site Manager to lead and develop a high-performing on-site team, ensuring guest experience, safety, and operational excellence. You will recruit, train, coach, and manage a multi‑tier team and drive membership growth and service recommendations.

The role requires strong leadership, a customer-first mindset, and the ability to thrive in a fast-paced outdoor environment, including weekends and holidays.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Prior management experience in car wash, retail, restaurant, service, or field operations preferred.

Responsibilities

• Lead & Develop the Team: Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members.
• Build and reinforce a positive, growth minded culture grounded in company values.
• Conduct ongoing development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Deliver an Exceptional Customer Experience.
• Oversee Site Operations & Equipment Performance: Own all daily operational workflow and ensure efficiency, accuracy, and safety.
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support.
• Drive Sales, Profitability & Business Results: Set and manage site-level sales, membership, labor, and operational targets.
• Lead sales initiatives, promotions, and team-wide upselling behaviors.
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
• Manage site expenses, inventory, and cost controls.
• Ensure Safety, Compliance & Brand Standards: Enforce all health, safety, and environmental protocols.

Skills

Leadership

Customer service

Communication

Team building

Performance management

Problem solving

Job description

Whistle Express Car Wash is seeking a Site Manager to lead and develop a high-performing on-site team, ensuring guest experience, safety, and operational excellence. You will recruit, train, coach, and manage a multi‑tier team and drive membership growth and service recommendations.

The role requires strong leadership, a customer-first mindset, and the ability to thrive in a fast-paced outdoor environment, including weekends and holidays.