Site Leader: Build Team, Drive Experience & Growth

Whistle Express Car Wash; Mount Airy (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Whistle Express Car Wash in Mount Airy, NC seeks a Site Manager to own the day-to-day operations, lead a team, and uphold safety, quality, and guest satisfaction. You’ll recruit, train, coach, and develop staff including the Assistant Site Manager and Shift Leads, while building a positive culture aligned with company values.

In this outdoor, fast-paced role you will manage memberships and sales, monitor KPIs, schedule staffing, maintain equipment, and drive profitability.

Qualifications

• Strong leadership and performance management abilities.
• Experience operating in fast-paced outdoor environments.
• Flexible schedule, including weekends and holidays.
• Previous site management or multi‑team leadership experience preferred.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members.
• Build and reinforce a positive, growth minded culture grounded in company values.
• Conduct ongoing development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Deliver an Exceptional Customer Experience.
• Champion a welcoming, service-oriented environment where every customer feels valued.
• Resolve escalated concerns and coach the team on best-in-class customer engagement.
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers.
• Oversee Site Operations & Equipment Performance.
• Own all daily operational workflow and ensure efficiency, accuracy, and safety.
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support.
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to increase performance and reduce downtime.
• Drive Sales, Profitability & Business Results.
• Set and manage site-level sales, membership, labor, and operational targets.
• Lead sales initiatives, promotions, and team‑wide upselling behaviors.
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
• Manage site expenses, inventory, and cost controls.
• Ensure Safety, Compliance & Brand Standards.
• Enforce all health, safety, and environmental protocols.
• Ensure adherence to company policies, operating procedures, and quality standards.
• Address risks, incidents, or equipment failures promptly and effectively.
• Conduct regular audits and site inspections to ensure consistency and compliance.

Skills

Leadership

Customer service

Communication

Performance management

Coaching

Problem solving

Organizational skills

Sales-driven

Job description

Whistle Express Car Wash in Mount Airy, NC seeks a Site Manager to own the day-to-day operations, lead a team, and uphold safety, quality, and guest satisfaction. You’ll recruit, train, coach, and develop staff including the Assistant Site Manager and Shift Leads, while building a positive culture aligned with company values.

In this outdoor, fast-paced role you will manage memberships and sales, monitor KPIs, schedule staffing, maintain equipment, and drive profitability.