Site Lead/Manager

Insight Global; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Insight Global is seeking a Site Lead Field Service Engineer to support operations at a major semiconductor manufacturing facility in San Jose, CA. This position is ideal for a technically minded leader who can effectively manage a small team while serving as the primary point of contact between the team and the customer.

The Site Lead will oversee a team of approximately four Field Service Engineers, ensuring service delivery, safety compliance, and customer satisfaction.

Qualifications

• Experience leading small teams of technicians, engineers, or field service personnel.
• Strong leadership and communication skills with customer-facing experience.
• Technical aptitude across mechanical, electrical, industrial, or maintenance systems.

Responsibilities

• Lead and support a team of Field Service Engineers onsite at a semiconductor facility.
• Coordinate daily activities, priorities, schedules, and resource allocation.
• Serve as the primary escalation point for customer and operational issues.
• Drive a culture of safety, accountability, and customer service.
• Monitor service metrics, equipment performance, and team productivity.
• Partner with customer stakeholders and leadership to meet operational objectives.
• Assist with troubleshooting, maintenance activities, and technical support.
• Support coverage planning, including extended hours as needed.
• Provide coaching and development opportunities for team members.

Skills

Team leadership

Customer-facing

Technical aptitude

Stakeholder management

Troubleshooting

Operations coordination

Job description

Previous experience leading technicians, engineers, maintenance personnel, or field service teams.

Strong leadership, communication, and customer-facing experience.

Technical aptitude with mechanical, electrical, industrial, manufacturing, or maintenance systems.

Experience managing priorities in a fast-paced operational environment.

Ability to build relationships with customers and internal stakeholders.

Strong troubleshooting and problem-solving skills.

Nice to Have Skills & Experience

Experience supporting semiconductor equipment maintenance

Job Description

Insight Global is seeking a Site Lead Field Service Engineer to support operations at a major semiconductor manufacturing facility in San Jose, CA. This position is ideal for a technically minded leader who can effectively manage a small team while serving as the primary point of contact between the team and the customer.

The Site Lead will oversee a team of approximately four Field Service Engineers, ensuring service delivery, operational excellence, safety compliance, and customer satisfaction. While technical aptitude is important, leadership, communication, and team management experience are the primary focus for this role.

Responsibilities

Lead and support a team of Field Service Engineers operating onsite at a semiconductor manufacturing facility.

Coordinate daily activities, priorities, schedules, and resource allocation for the team.

Serve as the primary escalation point for customer and operational issues.

Drive a strong culture of safety, accountability, and customer service.

Monitor service metrics, equipment performance, and team productivity.

Partner with customer stakeholders and leadership to ensure operational objectives are met.

Assist with troubleshooting, maintenance activities, and technical support when required.

Support coverage planning, including coordination of extended support through approximately 11:00 PM as needed.

Provide coaching, training, and development opportunities for team members.