Service Team Lead

Edwards Vacuum; San Jose (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Edwards Vacuum is seeking an On-site Service Engineer Team Lead to supervise semi-routine preventative maintenance of products through defined schedules and procedures. You will direct daily team operations, act as the single point of contact for Installation Qualification issues, and train Edwards and customer staff on procedures.

The role requires leadership, strong organizational and customer service skills, and the ability to coordinate with senior experts and project management.

Qualifications

• AS degree or equivalent in a relevant technical field, or 4+ years of related technical experience.
• 5 years of related industry experience with training and competencies defined in the current position's plan.
• Strong leadership, organization, and customer service capabilities.

Responsibilities

• Directs daily operational activities of the service team and serves as the single point of contact for installation qualification issues.
• Establishes and audits local procedures to train Edwards and customer personnel.
• Performs assigned special projects at customer sites under supervision from senior experts or project management.
• Maintains records of repairs and maintenance; develops a preventive maintenance schedule for optimal performance.
• Assists with failure analysis by providing modes of failure information for equipment.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly reports on customer-site activities per requirements from customer and regional management.
• Collaborates with Site Lead and Site Manager to ensure 7x24 escalation support for the site team.
• Maintains punctual, regular attendance and works well in a cooperative team environment.

Skills

Leadership

Customer service

Organizational skills

Education

AS degree or equivalent in relevant technical field

4+ years' related technical experience

Job description

The On-site Service Engineer Team Lead is responsible for performing and supervising semi-routine preventative maintenance of products through well-defined schedules and procedures.

Main Responsibilities

• Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues.
• Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel.
• Performs special projects at customer site with supervision as needed from senior technical experts or project management.
• Maintains records of repairs and maintenance performed using local database. Develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance.
• Assists with failure analysis by providing information on mode of failure on each equipment failure.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly reports on activities that have been performed at a customer’s site based on customer and regional management requirements.
• Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.

To succeed, you will need

• AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) OR 4+ years' related technical experience (i.e., military, electromechanical devices, comms).
• 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.

Knowledge areas/Skills

• Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.

Other requirements

• Strong proven leadership skills.
• Excellent organization, prioritizing, multi-tasking and customer service skills.