Site IT Lead: Infrastructure & End-User Support

TotalEnergies; La Porte (TX); On-site; USD 95,000 - 140,000; Full time

Job summary

TotalEnergies is seeking a Site Lead for La Porte to manage IT services and lead a team ensuring smooth operation of IT infrastructure and end-user computing. The role interfaces with regional IT, business units, and vendors to deliver reliable IT solutions.

Responsibilities include incident management, policy compliance, cyber security coordination, and budget awareness. Strong English skills and 7+ years in IT support are required; French is a plus.

Qualifications

• College degree or equivalent work experience; preferably a bachelor's degree in information systems.
• Minimum 7 years of experience with end user and infrastructure support in office environments.
• Knowledge of IT infrastructure, end-user support, and related software/tools.
• Excellent English speaking and writing proficiency. French is a plus.

Responsibilities

• Coordinate and support the IT proximity service to ensure efficient operation of the company's IT infrastructure and end-user computing environment.
• Provide input for developing IT policies and procedures to ensure data security and compliance.
• Oversee installation, configuration, and maintenance of hardware and software systems in enterprise and lab environments.
• Provide 1st and 2nd level technical support to end users, ensuring proper functionality and adherence to standards.
• Promote and follow IT processes, procedures, and policies within the Local Business Unit and TGITS.
• Establish regular weekly meetings with site management to document priorities, IT needs and to review IT Services.

Skills

Customer service

English proficiency

Multi-tasking

Team collaboration

24/7 availability

Education

Bachelor's degree in information systems

Tools

Intune

SCCM

Active Directory

Microsoft 365

Power BI

SharePoint

Teams

OneDrive

ServiceNow

Job description

TotalEnergies is seeking a Site Lead for La Porte to manage IT services and lead a team ensuring smooth operation of IT infrastructure and end-user computing. The role interfaces with regional IT, business units, and vendors to deliver reliable IT solutions.

Responsibilities include incident management, policy compliance, cyber security coordination, and budget awareness. Strong English skills and 7+ years in IT support are required; French is a plus.