Site IT Lead - La Porte Plant & Tech Center

Total Energies; Washington (District of Columbia); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

TotalEnergies is seeking a Site Lead for IT Services at La Porte to guide IT operations, ensure service delivery, and align with business needs across enterprise and lab environments. You will lead a team, manage incidents, and drive cyber security with a strong emphasis on data security and compliance.

Responsibilities include coordinating IT policy implementation, maintaining hardware/software, providing 1st/2nd line support, and delivering KPI-based reporting.

Qualifications

• Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
• College degree or equivalent work experience. Preferably, a bachelor's degree in information systems.
• Minimum 7 years of experience with end user and infrastructure support in office environments.
• Knowledge of Voice Services, Video Conference, Printing, PC hardware and software, Microsoft operating systems, Intune & SCCM, productivity tools, data security, Active Directory user and computer management, networking essentials, and Microsoft365 applications (TEAMS, Outlook, OneDrive, SharePoint, Power BI, PowerApps, Forms)
• Excellent English speaking and writing proficiency. French speaking /comprehension is a plus.
• Knowledge of fiber optic, Ethernet Cable testing and troubleshooting preferred.
• Experience with ServiceNow help desk software and ITIL Methodology is preferred.
• 24/7 Availability

Responsabilités

• Coordinate and Support the IT Proximity Service to ensure efficient operation of the company's IT infrastructure and end user computing environment.
• Provide input for developing IT policies and procedures to ensure data security and compliance.
• Oversee the installation, configuration, and maintenance of hardware and software systems in our enterprise and lab environments.
• Provide 1st and 2nd level technical support to end users, ensuring proper functionality and adherence to corporate standards.
• Promote and follow the IT processes, procedures, and policies within the LBU as well as TGITS.
• Collaborate with the management team within the Local Business Unit and IT. Establish regular meetings (target weekly) with site management to document priorities, IT needs and to review IT Services.
• Provide onsite IT support during crises like hurricanes as directed by local management.
• Ensure that the IT Inventory (PC's, mobile phones, TIM Devices, LAN/WAN, Printer) maintained via standard TotalEnergies CMDB
• Coordinate the delivery of Cyber Security efforts as it relates to the enterprise and lab environments. Take ownership of site cyber security audit action items as required.
• Complete all the required training and participate in cyber security efforts as well as maintaining a safe and secure work environment.
• Produce IT status reports and KPI's as required to ensure visibility of IT activities at the site.
• Actively contribute and participate in Hurricane and crisis event drills and incidents
• Ensure end user devices, infrastructure, and applications are compliant (Obsolescence & Patching).
• Contribute to the first diagnosis in the event of incidents to facilitate support by TGITS.
• Understand and apply the operating methods for managing escalations.
• Ensure that all incidents and service requests for the site are resolved. Define action plans as required to resolve issues and move projects forward
• Ensure the proper deployment of IS sector projects within the subsidiary.
• Contribute to the Long-Term Plan IT budget process.
• Ensure that OPEX and CAPEX budget for IT is respected.
• Consider projects and the local impact on local IT budgets

Connaissances

Customer service

Office IT support

End user devices

Microsoft 365 apps

Active Directory

Intune & SCCM

Networking basics

English fluency

French language

ServiceNow ITIL

24/7 availability

Formation

Bachelor's degree in information systems

Outils

Intune & SCCM

ServiceNow

Microsoft 365

Power BI

Description du poste

TotalEnergies is seeking a Site Lead for IT Services at La Porte to guide IT operations, ensure service delivery, and align with business needs across enterprise and lab environments. You will lead a team, manage incidents, and drive cyber security with a strong emphasis on data security and compliance.

Responsibilities include coordinating IT policy implementation, maintaining hardware/software, providing 1st/2nd line support, and delivering KPI-based reporting.