Site IT Engineer: End-User & Server Operations Lead

Mastronardi Produce; Madison (ME); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Recognition programs

Career growth opportunities

Job summary

Mastronardi Produce is seeking a Site Engineer at our Coldwater, Michigan home site to provide IT support for business operations. You will ensure end-user devices and servers stay online, resolve escalated tickets, and document solutions with best practices. Occasional travel may be required.

You will work with the IT team on active directory, Office 365, and virtualization, while maintaining strong relationships with business leaders and end users to keep systems running smoothly.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree in Computer Science, Information Systems, or related field preferred.
• At least 2 years' related work experience preferred.
• Experience in a JIT production environment preferred.
• Strong English communication and customer-service orientation.

Responsibilities

• Act as escalation point for advanced IT incidents at home site and remote locations.
• Manage end-user devices (laptops, desktops, mobile) and software provisioning.
• Handle server/network setup, maintenance, and security (Windows Server).
• Maintain Active Directory, Group Policy, and Office 365 accounts.
• Support VMware virtualization and datacenter operations.
• Document and track service-desk requests from initiation to resolution.
• Collaborate with business leaders to plan changes affecting network infrastructure.

Skills

English fluency

Interpersonal skills

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Bachelor's degree in Computer Science or related field preferred

Tools

Microsoft 365

Azure

VMware

Cisco networking

Job description

Mastronardi Produce is seeking a Site Engineer at our Coldwater, Michigan home site to provide IT support for business operations. You will ensure end-user devices and servers stay online, resolve escalated tickets, and document solutions with best practices. Occasional travel may be required.

You will work with the IT team on active directory, Office 365, and virtualization, while maintaining strong relationships with business leaders and end users to keep systems running smoothly.