Site Engineering Manager (M/F/D)*

TGW Logistics; Grand Rapids (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

401K match

Paid time off (PTO)

Safety footwear

Eye protection

Fitness reimbursement

Job summary

TGW Logistics seeks an Site Engineering Manager for a customer-facing, onsite leadership role with Lifetime Services. You will supervise automation technicians, coordinate maintenance, and act as the liaison between the customer and TGW on automation topics at the Austin site.

Ideal candidates bring mechatronics expertise, CMMS proficiency, and strong leadership to deliver high customer satisfaction and effective incident resolution in a fast-paced environment.

Qualifications

• Associate degree or Technical Certificate required; Bachelor's degree in engineering or equivalent experience preferred.
• Demonstrated experience supervising a maintenance team in a factory or warehouse with automation equipment.
• Proven leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring interpersonal skills and conflict resolution.
• Several years’ experience in mechatronic troubleshooting and repair with material handling conveyor, AS/RS, and shuttle experience.
• Strong proficiency in CMMS systems.
• Excellent communication and customer service skills.

Responsibilities

• Serve as liaison between the customer facility and TGW Lifetime Services team; attend regular customer meetings and ensure adherence to contractual obligations.
• Develop rapport with customer operational staff at all levels; identify system improvement opportunities proactively.
• Coordinate all maintenance activities, including the Planned Preventative Maintenance schedule and rapid-response troubleshooting; provide hands‑on electrical, mechanical, and software support.
• Drive incident management efforts; ensure timely resolution and lead root‑cause analysis activities.
• Oversee TGW personnel onsite; participate in recruitment and onboarding, manage performance, training, and scheduling tasks.
• Manage budget requirements for onsite support.

Skills

Leadership

Conflict resolution

Customer service

Mechatronics troubleshooting

CMMS proficiency

Communication

Education

Associate degree or Technical Certificate

Bachelor's degree preferred

Tools

CMMS

Job description

The Site Engineering Manager is a customer-facing role that combines critical thinking and integrated solution ownership with effective leadership, customer service, and management skills. This role is part of the Lifetime Services (LTS) team, which oversees ongoing onsite services and automation support to customers after installation and implementation of TGW equipment. The Site Engineering Manager is responsible for the overall management of the material handling systems installed at the customer site and the TGW personnel assigned to the customer site. This position supervises the resident team of automation technicians and acts as the liaison between the customer and TGW on all automation-related topics. The ideal candidate has a customer-first mentality, embraces customer interaction, and understands that the primary responsibility of this role is to build and maintain a high level of customer satisfaction.

This position is onsite at our customer location in Austin, TX.

What you’ll be handling

• Serve as liaison between the customer facility and broader TGW Lifetime Services team. Attend regular customer meetings, provide updates on onsite activities, and ensure adherence to contractual obligations, such as performance clauses and staffing requirements.
• Develop rapport with customer operational staff at all levels. Work closely with customer to identify system improvement opportunities proactively.
• Coordinate all maintenance activities, including the Planned Preventative Maintenance (PPM) schedule and rapid-response troubleshooting and repair of the automated equipment. Provide hands‑on electrical, mechanical, and software technical support to assist with resolution of complex issues.
• Drive incident management efforts. Ensure timely resolution of all issues and lead related root‑cause analysis activities.
• Oversee TGW personnel onsite; participate in recruitment and onboarding processes, manage employee performance, training, and development, and complete administrative tasks such as timecard approval, responding to time‑off requests, scheduling, etc.
• Manage budget requirements for onsite support.

What you’ll need

• Associate degree or Technical Certificate required. Bachelor's degree in engineering or equivalent experience preferred.
• Demonstrated experience supervising a maintenance team in a factory or warehouse environment with automation equipment.
• Proven leadership ability, people and performance management skills, and experience handling high‑stress scenarios requiring advanced interpersonal skills and conflict resolution techniques.
• Several years’ experience in mechatronic troubleshooting and repair with material handling conveyor, AS/RS, and shuttle experience.
• Strong proficiency in CMMS systems.
• Excellent communication skills and customer service skills.

What you'll receive

• Full medical, dental, and vision benefits
• 401K with company match
• Tuition reimbursement
• Competitive pay with PTO package offerings
• Safety shoe
• Protective eyewear
• Fitness reimbursement

TGW is an equal opportunity employer.

TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.