Resident Automation Technician Team Lead (M/F/D)*

TGW Logistics; Cowpens (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Tuition reimbursement

PTO package offerings

Safety shoe reimbursement

Fitness reimbursement

Job summary

TGW Logistics in Cowpens, SC is seeking a Resident Automation Technician Team Lead to supervise a resident technician team and coordinate automation activities at a customer facility. The role requires strong knowledge of electrical, mechanical, controls automation, and software support, plus leadership within a high-demand environment.

You will act as the primary liaison between the customer and TGW, manage incidents, coordinate maintenance, and drive root-cause analyses to resolve issues

Qualifications

• Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.
• Several years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.
• Knowledge of electromechanical troubleshooting and repair of conveyors, AS/RS, and shuttle systems.
• Leadership experience in high-stress situations.

Responsibilities

• Serve as the point person between the facility and Lifetime Services team for automation topics.
• Assist with onsite responsibilities such as managing incidents, training needs, shift work, approving timecards, and attending customer meetings.
• Coordinate work orders and oversee maintenance activities for automated equipment onsite (conveyors, cranes, shuttles, scale checks, carton‑opening systems).
• Provide hands-on maintenance assistance and lead troubleshooting efforts requiring deep technical knowledge.
• Resolve equipment issues quickly and perform root cause analyses.

Skills

Leadership

Customer liaison

Troubleshooting

Interpersonal skills

Time management

Education

Associate degree or technical certificate

Job description

Cowpens

The Resident Automation Technician Team Lead is responsible for supporting the customer on all automation-related topics and supervising the day-to‑day operations of a TGW resident technician team stationed at one of TGW’s customer facilities. The Resident Automation Technician Team Lead acts as a key liaison between the customer and TGW on automation and personnel matters. In addition to customer service and leadership skills, this role requires thorough knowledge of electrical, mechanical, controls automation, and software support.

This position is onsite at our customer location in Cowpens, SC.

What you’ll be handling

• Serve as the point person between the supported facility and assigned Lifetime Services team for automation and personnel-related topics.


• Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time-off requests, attending customer meetings, and other tasks as directed.


• Coordinate work orders and oversee maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton‑opening systems.


• Provide hands‑on assistance with such maintenance activities, lead efforts to troubleshoot and resolve issues requiring in‑depth technical knowledge, and communicate maintenance activities to the customer as needed.


• Resolve customer equipment issues as quickly and practically as possible. Perform root cause analyses and drive issues to resolution.


• Monitor and maintain the site spare parts inventory, and/or work closely with customer to maintain inventory upon request.

What you’ll need

• Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.


• Several years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.


• Demonstrated knowledge of electromechanical troubleshooting and repair of material‑handling conveyors, AS/RS, and shuttle systems.


• Previous experience holding formal or informal leadership roles.


• Demonstrated leadership ability and experience handling high‑stress scenarios requiring advanced interpersonal skills and conflict resolution skills.


• Please see full job description for additional physical requirements.

What you'll receive

TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer.

*TGW is an employer that promotes equal opportunities.