SIPRNet Enterprise Service Desk Technician (Secret) – 24/7

CACI International Inc; Oklahoma; Hybrid; USD 20,000 - 29,000; Full time

Job summary

CACI International Inc is seeking an Enterprise Service Desk Associate Technician to support the SIPRNet environment at Tinker AFB, OK. You will diagnose incidents, manage tickets in ServiceNow, and provide responsive end-user support for classified and unclassified operations.

The role requires a DoD Secret clearance, strong communication skills, and the ability to work in a team; hybrid or on-site shifts are available.

Qualifications

• Minimum: DoD Secret clearance or ability to obtain one.
• Two years of technical support experience or related equivalent.
• Bachelor's degree may substitute for relevant experience.

Responsibilities

• Provide responsive technical support to end users by diagnosing and resolving hardware, software, system, and application issues.
• Manage incidents throughout their lifecycle with timely resolution and proper documentation.
• Create, update, and improve knowledge base articles to enhance self-service and process improvement.

Skills

Strong communication

Team collaboration

Technical troubleshooting

Education

HS diploma or equivalent

Bachelor's degree substitution possible

Tools

ServiceNow

Job description

CACI International Inc is seeking an Enterprise Service Desk Associate Technician to support the SIPRNet environment at Tinker AFB, OK. You will diagnose incidents, manage tickets in ServiceNow, and provide responsive end-user support for classified and unclassified operations.

The role requires a DoD Secret clearance, strong communication skills, and the ability to work in a team; hybrid or on-site shifts are available.