Signature Service Manager: Lead World-Class Service

Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast; Orlando (FL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Culture

Paid time off

Health insurance

Career growth

Competitive salary

Regular schedule

Job summary

Renewal by Andersen in Orlando is seeking a Signature Service Manager to lead the Signature Service Representatives, coordinate contracts, permits, and HOA documentation, and maintain proactive communication with homeowners throughout the remodeling journey.

The role sets performance expectations, delivers coaching, recruits and trains new team members, and provides weekly updates to leadership while upholding high standards of service from sale to project completion.

Qualifications

• At least 2 yrs of Leadership/Management Experience.
• Experience leading teams within the Customer Service industry.
• Experience in Construction/Home Improvement preferred.

Responsibilities

• Provide daily leadership, support, and motivation to ensure smooth operations and a world-class homeowner experience.
• Establish, communicate, and enforce department objectives, work schedules, policies, and procedures.
• Create, analyze, and distribute reports to track progress on key departmental metrics.
• Monitor team performance, professionalism, and adherence to company standards, with a strong focus on training and teamwork.
• Recruit, hire, and train new team members.
• Respond promptly to customer service concerns.
• Maintain accurate records of documents, communications, and project details.
• Deliver weekly updates to leadership regarding team goals and performance.

Skills

Leadership/Management

Customer service leadership

Communication skills

Team coaching/mentoring

Job description

Renewal by Andersen in Orlando is seeking a Signature Service Manager to lead the Signature Service Representatives, coordinate contracts, permits, and HOA documentation, and maintain proactive communication with homeowners throughout the remodeling journey.

The role sets performance expectations, delivers coaching, recruits and trains new team members, and provides weekly updates to leadership while upholding high standards of service from sale to project completion.