Signature Service Manager

Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast; Florida; On-site; USD 54,000 - 66,000; Full time

Job summary

Renewal by Andersen is seeking a Signature Service Manager in Florida to lead the Signature Service Representatives, manage documentation, scheduling, and proactive homeowner communication. You will coach and develop the team, set performance goals, and ensure service excellence from sale through project completion.

The role requires at least 2 years of leadership with a background in customer service and preferably construction/home improvement.

Qualifications

• At least 2yrs of Leadership/Management Experience.
• Prior Experience Leading Teams within the Customer Service Industry.
• Prior Experience in the Construction/Home Improvement Industry is Preferred.
• Demonstrate expertise in teaching, coaching, and mentoring, with a proven ability to develop others’ skills and performance.
• Strong capacity to work effectively under pressure, manage competing priorities, and consistently meet deadlines.
• Exceptional communication and interpersonal skills, with strengths in conflict resolution and maintaining positive working relationships.
• In-depth knowledge of communication strategies, customer service principles, and best practices for delivering high-quality support.
• Skilled in leading teams in a fast-paced environment, fostering collaboration, accountability, and operational excellence.

Responsibilities

• Provide daily leadership, support, and motivation to ensure smooth operations and a world-class homeowner experience.
• Establish, communicate, and enforce department objectives, work schedules, policies, and procedures.
• Create, analyze, and distribute reports to track progress on key departmental metrics.
• Monitor team performance, professionalism, and adherence to company standards, with a strong focus on training and teamwork.
• Recruit, hire, and train new team members.
• Participate in management meetings as directed.
• Respond promptly and effectively to customer service concerns.
• Maintain accurate records of documents, communications, and project details throughout the remodeling process.
• Perform general office duties, including answering phones, greeting visitors, directing inquiries, resolving issues, confirming appointments, and providing information related to overall operations.
• Deliver weekly updates to the Internal Operations Manager regarding Signature Service Team goals and performance.

Skills

Leadership

Customer Service

Coaching

Communication

Team Leadership

Time Management

Job description

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.

Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer:

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
• Salary: $60,000yr + Quarterly Performance Bonus
• Schedule: Monday - Friday (Full Time)

The Signature Service Manager is an integral part of our operations team and directly supports our mission to deliver a world-class experience to every homeowner we service. This role oversees the Signature Service Representatives, who manage all contract, permit, and homeowner association documentation, coordinate project appointments, and maintain consistent, proactive communication with our homeowners throughout their remodeling journey. The Signature Service Manager sets performance expectations, provides coaching, and ensures the team delivers exceptional service from the point of sale to project completion.

Responsibilities:

• Provide daily leadership, support, and motivation to ensure smooth operations and a world-class homeowner experience.
• Establish, communicate, and enforce department objectives, work schedules, policies, and procedures.
• Create, analyze, and distribute reports to track progress on key departmental metrics.
• Monitor team performance, professionalism, and adherence to company standards, with a strong focus on training and teamwork.
• Recruit, hire, and train new team members.
• Participate in management meetings as directed.
• Respond promptly and effectively to customer service concerns.
• Maintain accurate records of documents, communications, and project details throughout the remodeling process.
• Perform general office duties, including answering phones, greeting visitors, directing inquiries, resolving issues, confirming appointments, and providing information related to overall operations.
• Deliver weekly updates to the Internal Operations Manager regarding Signature Service Team goals and performance.

Requirements:

• At least 2yrs of Leadership/Management Experience
• Prior Experience Leading Teams within the Customer Service Industry
• Prior Experience in the Construction/Home Improvement Industry is Preferred
• Demonstrate expertise in teaching, coaching, and mentoring, with a proven ability to develop others’ skills and performance
• Strong capacity to work effectively under pressure, manage competing priorities, and consistently meet deadlines
• Exceptional communication and interpersonal skills, with strengths in conflict resolution and maintaining positive working relationships
• In-depth knowledge of communication strategies, customer service principles, and best practices for delivering high-quality support
• Skilled in leading teams in a fast-paced environment, fostering collaboration, accountability, and operational excellence

**Must be willing to undergo a criminal background check**