Signature Service Manager

Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast; Orlando (FL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Culture

Paid time off

Health insurance

Career growth

Competitive salary

Regular schedule

Job summary

Renewal by Andersen in Orlando is seeking a Signature Service Manager to lead the Signature Service Representatives, coordinate contracts, permits, and HOA documentation, and maintain proactive communication with homeowners throughout the remodeling journey.

The role sets performance expectations, delivers coaching, recruits and trains new team members, and provides weekly updates to leadership while upholding high standards of service from sale to project completion.

Qualifications

• At least 2 yrs of Leadership/Management Experience.
• Experience leading teams within the Customer Service industry.
• Experience in Construction/Home Improvement preferred.

Responsibilities

• Provide daily leadership, support, and motivation to ensure smooth operations and a world-class homeowner experience.
• Establish, communicate, and enforce department objectives, work schedules, policies, and procedures.
• Create, analyze, and distribute reports to track progress on key departmental metrics.
• Monitor team performance, professionalism, and adherence to company standards, with a strong focus on training and teamwork.
• Recruit, hire, and train new team members.
• Respond promptly to customer service concerns.
• Maintain accurate records of documents, communications, and project details.
• Deliver weekly updates to leadership regarding team goals and performance.

Skills

Leadership/Management

Customer service leadership

Communication skills

Team coaching/mentoring

Job description

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.

• Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
• Salary: $60,000yr + Quarterly Performance Bonus
• Schedule: Monday - Friday (Full Time)

The Signature Service Manager is an integral part of our operations team and directly supports our mission to deliver a world-class experience to every homeowner we service. This role oversees the Signature Service Representatives, who manage all contract, permit, and homeowner association documentation, coordinate project appointments, and maintain consistent, proactive communication with our homeowners throughout their remodeling journey. The Signature Service Manager sets performance expectations, provides coaching, and ensures the team delivers exceptional service from the point of sale to project completion.

Responsibilities

• Provide daily leadership, support, and motivation to ensure smooth operations and a world-class homeowner experience.
• Establish, communicate, and enforce department objectives, work schedules, policies, and procedures.
• Create, analyze, and distribute reports to track progress on key departmental metrics.
• Monitor team performance, professionalism, and adherence to company standards, with a strong focus on training and teamwork.
• Recruit, hire, and train new team members.
• Participate in management meetings as directed.
• Respond promptly and effectively to customer service concerns.
• Maintain accurate records of documents, communications, and project details throughout the remodeling process.
• Perform general office duties, including answering phones, greeting visitors, directing inquiries, resolving issues, confirming appointments, and providing information related to overall operations.
• Deliver weekly updates to the Internal Operations Manager regarding Signature Service Team goals and performance.

Requirements

• At least 2yrs of Leadership/Management Experience
• Prior Experience Leading Teams within the Customer Service Industry
• Prior Experience in the Construction/Home Improvement Industry is Preferred
• Demonstrate expertise in teaching, coaching, and mentoring, with a proven ability to develop others’ skills and performance
• Strong capacity to work effectively under pressure, manage competing priorities, and consistently meet deadlines
• Exceptional communication and interpersonal skills, with strengths in conflict resolution and maintaining positive working relationships
• In-depth knowledge of communication strategies, customer service principles, and best practices for delivering high-quality support
• Skilled in leading teams in a fast-paced environment, fostering collaboration, accountability, and operational excellence

Must be willing to undergo a criminal background check

This Company Participates in E-Verify

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment".

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.