Elite Signature Service Manager — World‑Class Home Experience

Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast; Florida; On-site; USD 54,000 - 66,000; Full time

Job summary

Renewal by Andersen is seeking a Signature Service Manager in Florida to lead the Signature Service Representatives, manage documentation, scheduling, and proactive homeowner communication. You will coach and develop the team, set performance goals, and ensure service excellence from sale through project completion.

The role requires at least 2 years of leadership with a background in customer service and preferably construction/home improvement.

Qualifications

• At least 2yrs of Leadership/Management Experience.
• Prior Experience Leading Teams within the Customer Service Industry.
• Prior Experience in the Construction/Home Improvement Industry is Preferred.
• Demonstrate expertise in teaching, coaching, and mentoring, with a proven ability to develop others’ skills and performance.
• Strong capacity to work effectively under pressure, manage competing priorities, and consistently meet deadlines.
• Exceptional communication and interpersonal skills, with strengths in conflict resolution and maintaining positive working relationships.
• In-depth knowledge of communication strategies, customer service principles, and best practices for delivering high-quality support.
• Skilled in leading teams in a fast-paced environment, fostering collaboration, accountability, and operational excellence.

Responsibilities

• Provide daily leadership, support, and motivation to ensure smooth operations and a world-class homeowner experience.
• Establish, communicate, and enforce department objectives, work schedules, policies, and procedures.
• Create, analyze, and distribute reports to track progress on key departmental metrics.
• Monitor team performance, professionalism, and adherence to company standards, with a strong focus on training and teamwork.
• Recruit, hire, and train new team members.
• Participate in management meetings as directed.
• Respond promptly and effectively to customer service concerns.
• Maintain accurate records of documents, communications, and project details throughout the remodeling process.
• Perform general office duties, including answering phones, greeting visitors, directing inquiries, resolving issues, confirming appointments, and providing information related to overall operations.
• Deliver weekly updates to the Internal Operations Manager regarding Signature Service Team goals and performance.

Skills

Leadership

Customer Service

Coaching

Communication

Team Leadership

Time Management

Job description

Renewal by Andersen is seeking a Signature Service Manager in Florida to lead the Signature Service Representatives, manage documentation, scheduling, and proactive homeowner communication. You will coach and develop the team, set performance goals, and ensure service excellence from sale through project completion.

The role requires at least 2 years of leadership with a background in customer service and preferably construction/home improvement.