Client Experience Specialist - Home Renovations

Renewal by Andersen of Florida; Orlando (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Six paid holidays

Health insurance

Job summary

Renewal by Andersen of Florida is seeking a Signature Service Representative to support homeowners from sale through project completion. You will schedule appointments, manage paperwork, and communicate progress with customers to ensure a world-class remodeling experience.

Ideal candidates have 1-2 years in customer service and administrative roles, strong organization, and a willingness to undergo a background check. E-Verify participation is part of employment.

Qualifications

• High School Diploma or Equivalent is required.
• 1-2 yrs of Computer/Administrative Experience.
• 1-2 yrs of Customer Service Experience.
• Construction/Home Improvement Administrative Experience is preferred.
• Strong organizational skills are required.
• Ability to work in a fast-paced environment with high volume and deadlines.
• Must be willing to undergo a criminal background check.
• This Company Participates in E-Verify.

Responsibilities

• Provide excellent customer service support to homeowners from the point of sale through project completion.
• Handle incoming and outgoing calls to schedule appointments, provide information, and facilitate resolutions.
• Maintain accurate records of documents and communication regarding remodeling projects.
• Receive, sort, and distribute incoming and outgoing documents.
• Coordinate with the sales department and field operations to maintain consistent communication with customers.

Skills

Customer service

Administrative experience

Organizational skills

Education

High School Diploma or Equivalent

Job description

Renewal by Andersen of Florida is seeking a Signature Service Representative to support homeowners from sale through project completion. You will schedule appointments, manage paperwork, and communicate progress with customers to ensure a world-class remodeling experience.

Ideal candidates have 1-2 years in customer service and administrative roles, strong organization, and a willingness to undergo a background check. E-Verify participation is part of employment.