Customer Experience Ops Manager – Home Remodeling

Renewal-By-Andersen; Orlando (FL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Top workplace culture

Paid time off + holidays

Health insurance & life benefits

Growth from within

Job summary

Renewal by Andersen of Florida is seeking a Signature Service Manager to lead the service team and oversee contract, permit, and homeowner documentation. You’ll coordinate project appointments and maintain proactive homeowner communication through the remodeling journey.

This full-time position offers a Monday–Friday schedule, a base salary of $60,000 per year with a quarterly bonus, and opportunities to coach and grow a high-performing team in a trusted, customer-focused company.

Qualifications

• At least 2yrs of Leadership/Management Experience.
• Prior Experience Leading Teams within the Customer Service Industry.
• Demonstrate expertise in teaching, coaching, and mentoring, with a proven ability to develop others’ skills and performance.
• Strong capacity to work effectively under pressure, manage competing priorities, and consistently meet deadlines.
• Exceptional communication and interpersonal skills, with strengths in conflict resolution and maintaining positive working relationships.
• In-depth knowledge of communication strategies, customer service principles, and best practices for delivering high-quality support.
• Skilled in leading teams in a fast-paced environment, fostering collaboration, accountability, and operational excellence.
• Must be willing to undergo a criminal background check.
• This Company Participates in E-Verify.

Responsibilities

• Provide daily leadership, support, and motivation to ensure smooth operations and a world-class homeowner experience.
• Establish, communicate, and enforce department objectives, work schedules, policies, and procedures.
• Create, analyze, and distribute reports to track progress on key departmental metrics.
• Monitor team performance, professionalism, and adherence to company standards, with a strong focus on training and teamwork.
• Recruit, hire, and train new team members.
• Participate in management meetings as directed.
• Respond promptly and effectively to customer service concerns.
• Maintain accurate records of documents, communications, and project details throughout the remodeling process.
• Perform general office duties, including answering phones, greeting visitors, directing inquiries, resolving issues, confirming appointments, and providing information related to overall operations.
• Deliver weekly updates to the Internal Operations Manager regarding Signature Service Team goals and performance.

Skills

Leadership

Team Management

Customer Service

Communication

Conflict Resolution

Mentoring

Training

Reporting

Job description

Renewal by Andersen of Florida is seeking a Signature Service Manager to lead the service team and oversee contract, permit, and homeowner documentation. You’ll coordinate project appointments and maintain proactive homeowner communication through the remodeling journey.

This full-time position offers a Monday–Friday schedule, a base salary of $60,000 per year with a quarterly bonus, and opportunities to coach and grow a high-performing team in a trusted, customer-focused company.