Signature Service Representative

Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast; Orlando (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Six paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Career growth opportunities

Job summary

Renewal by Andersen is seeking a detail-oriented customer service assistant in Orlando, Florida, to support homeowners from sale to project completion and ensure a seamless, world-class experience.

You will handle calls, schedule appointments, and maintain project records while collaborating with sales and field teams to keep communication clear and consistent. This role emphasizes organization, responsiveness, and a genuine commitment to customer care.

Qualifications

• High School Diploma or Equivalent.
• 1–2 years of Computer/Administrative Experience.
• 1–2 years of Customer Service Experience.
• Construction/Home Improvement Administrative Experience is Preferred.
• Strong organizational skills.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment with high volume and multiple deadlines.
• Passion for providing excellent customer service and maintaining strong relationships.

Responsibilities

• Provide excellent customer service support to homeowners from the point of sale through project completion, creating opportunities for a world-class experience.
• Handle incoming and outgoing calls to schedule appointments, provide information, and facilitate resolutions.
• Maintain accurate records of documents and communication regarding remodeling projects.
• Receive, sort, and distribute incoming and outgoing documents.
• Coordinate with the sales department and field operations to maintain consistent communication with customers.

Skills

Customer service

Communication

Organizational skills

Fast-paced environment

Team coordination

Education

High School Diploma or Equivalent

Job description

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners.

• Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
• Hourly Rate: $18hr - $20hr
• Schedule: Monday - Friday (Full Time)

Responsibilities

• Provide excellent customer service support to homeowners from the point of sale through project completion, creating opportunities for a world-class experience
• Handle incoming and outgoing calls to schedule appointments, provide information, and facilitate resolutions
• Maintain accurate records of documents and communication regarding remodeling projects
• Receive, sort, and distribute incoming and outgoing documents
• Coordinate with the sales department and field operations to maintain consistent communication with customers

Requirements

• High School Diploma or Equivalent
• At least 1-2yrs of Computer/Administrative Experience
• At least 1-2yrs of Customer Service Experience
• Construction/Home Improvement Administrative Experience is Preferred
• Strong organizational skills
• Excellent written and verbal communication
• Ability to work in a fast-paced environment with high volume and multiple deadlines
• Must have a passion for providing excellent customer service and maintaining strong relationships

**Must be willing to undergo a criminal background check**

**This Company Participates in E-Verify**

Company Culture

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.