Sign Program Coordinator

Alliance-Franchise-Brands; Plymouth Charter Township (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Shared health insurance

401(k) with company match

Paid time off

Job summary

Image360, a national leader in visual communications, is seeking a Sign Program Coordinator to support account managers by owning the day-to-day technical infrastructure behind our sign programs: floor plans, sign schedules, project databases, and production handoffs.

No prior wayfinding or healthcare experience is required; you need to be sharp with data and comfortable with plans and drawings, keeping complex information organized.

Qualifications

• Background in facilities and construction support, sign production, fabrication coordination, drafting/CAD, or a similarly technical/detail-oriented coordination role
• No wayfinding or healthcare experience required — we'll train you on the parts specific to our industry
• Comfort with structured systems, spreadsheets, or database tools in a prior role (any industry)

Responsibilities

• Project Setup & Data Management: learn to set up new client projects, upload floor plans, build sign type templates, and configure project structure
• Site Survey Support: help prepare for site surveys, upload base plans, organize survey structure, and assist with field surveys
• Supporting Account Managers: process requests for sign additions, deletions, message changes, and location updates
• Building Good Habits: apply consistent naming conventions and document workflows and standards

Skills

Plan reading

Data management

Excel/Sheets

Attention to detail

Communication

Education

Associate's degree

Bachelor's degree

Tools

CAD/Drafting

Excel/Google Sheets

Adobe Acrobat

SignAgent platform

Job description

Image360 is a national leader in visual communications, signage, and environmental graphics. Our team specializes in large-scale healthcare wayfinding programs — helping hospital systems and medical campuses communicate clearly with patients, families, and staff.

We're adding a Sign Program Coordinator to support our account managers by owning the day-to-day technical infrastructure behind our sign programs: floor plans, sign schedules, project databases, and production handoffs. You don't need prior wayfinding or healthcare experience — you need to be sharp with data, comfortable with plans and drawings, and genuinely good at keeping complex information organized and accurate.

If you've worked in sign production, fabrication coordination, drafting, or a similarly detail-driven technical role and you're ready to grow into a specialized systems position, we want to hear from you.

What You'll Do

You'll be trained on our proprietary sign program management platform (SignAgent) — a structured, database-driven system used to run every active client program. No prior experience with it is required; strong candidates from sign production, CAD, or facilities backgrounds typically pick it up quickly.

Project Setup & Data Management

• Learn to set up new client projects: upload floor plans, build sign type templates, and configure project structure
• Maintain client databases as an accurate, current system of record — logging renovations, department changes, and room renaming
• Generate sign schedules and location reports for handoff to production and installation teams

Site Survey Support

• Help prepare for site surveys: uploading base plans and organizing survey structure ahead of field visits
• Assist with or conduct field surveys — photographing existing signs, recording locations, verifying accuracy
• Support reconciliation of survey data into final, clean project records

Supporting Account Managers

• Process account manager requests for sign additions, deletions, message changes, and location updates
• Turn client-reported changes — from walkthroughs, renovation notices, department moves — into accurate system updates
• Prepare draft sign schedules and lists for account manager review before they go to clients

Building Good Habits

• Learn and apply consistent naming conventions and numbering logic across projects
• Help document workflows and standards as you learn them — clear documentation is part of doing this job well

What We're Looking For

Experience

• Background in facilities and construction support, sign production, fabrication coordination, drafting/CAD, or a similarly technical/detail-oriented coordination role
• No wayfinding or healthcare experience required — we'll train you on the parts specific to our industry
• Comfort with structured systems, spreadsheets, or database tools in a prior role (any industry)

Technical Skills

• Able to read and work with architectural floor plans, technical drawings, or construction documents
• Solid Excel or Google Sheets skills — comfortable with lists, formulas, and catching data errors
• Willingness to learn Adobe Acrobat, and our internal platform (training provided)

What Makes You a Fit

• Naturally organized, with an eye for catching small errors before they become big problems
• You like building routines and processes
• A strong communicator who can document what you learn so it's useful to others
• Comfortable asking questions and taking direction while also flagging issues you notice
• Steady under change — plans and information shift, and you adjust without losing track of details

Education

Associate's or Bachelor's degree in a related field is a plus but not required. We're more interested in demonstrated ability to manage detailed technical information accurately than in a specific credential.

What This Role Is Not

This role supports account managers — it doesn't replace them. This position does not:

• Lead client relationships or serve as the primary client contact
• Develop wayfinding strategy or design recommendations
• Approve sign messages or design decisions independently
• Manage project timelines, budgets, or change orders

You'll be trained and supported through a defined ramp-up period — this is a role built for someone ready to grow into a specialized skill set, not someone expected to arrive already knowing it.

• Starting salary of $60,000 or greater, commensurate with experience
• Mostly local travel, with occasional travel for site surveys as needed
• Shared health insurance program
• 401(k) program with company match
• Paid time off

This role reports directly to the General Manager.